10-04-2010 12:47 PM
I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing. I dont even know what the file is let alone where to get it. I have uninstalled and installed repeatedly and I can't get rid of this message.
05-25-2011 05:56 AM
Since nobody offered any solutions yet.
I've got all the way to a successful install (at least a clean initial install), however a few minutes pass this window keeps coming up asking to help locate the file to install it; and I've directed it to where to find marketresearch.ini and .cab however it won't accept those file. I've deleted all registry entires directed towards and referencing marketresearch however even though the registry is clean of it; it keeps coming back up asking to install it. If I just try to ignore it and hit cancel it brings the hp fatal error install back up and screws the entire process back all over again, to where I'm back in a neverending loop of uninstall/reinstall/fatal error (and over and over again) unless I uninstall it manually to where I no longer have a printer install at all.
01-02-2012 12:23 AM
I cannot complete HP setup C4460C because I am keep getting errors that the file marketresearch.msi and SmpartWebprintingOC.msi are missing. I dont even know what the file is let alone where to get it. I have uninstalled and installed repeatedly and I can't get rid of this message.
05-08-2012 06:36 PM
OK. I finally solved it. I came back to post to help others out. Note, this worked for XP, and the printer is working fine with no more messages. However, the scanner won't work. I never could get that working.
Go here to download Microsoft Utlity: http://support.microsoft.com/kb/2438651/
Download it and then run it. Select automatic and the install problems choices. After it runs, it will ask you to select a program. Select Market Research. As it uninstalls the program, another window may prompt you about another HP shortcut. Ignore it, do not browse to search for it. Then it will say the shortcut no longer works. Choose to delete it.
It will then finish up after another few minutes. Reboot, and your programs will print just fine without any more error messages.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)