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MWJ1999
Posts: 1
Member Since: ‎10-24-2013
Message 1 of 17 (7,199 Views)
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missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

I have a new laptop, 64-bit, Win8.1 and am trying to get a printer driver for an HP Photosmart Premium 309a.  When using the Printer Driver Wizard I get all the through to the Install screen, but I get the error message about a missing file.

 

...appdata\local\temp\7zS3D28\setup\hpzshl.ice_.....

 

How might I get this file?

Top Student
Cyler1
Posts: 3
Member Since: ‎10-25-2013
Message 2 of 17 (7,182 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

I have the same problem.  It started when I upgraded form 8.0 to 8.1.

I am trying to install the HP Solution for Hp Photosmart c4795.

I have uninstalled all Hp software and hacked the Registery.

I have read the logs and see the error, but I have been unable to resolve the problem.

I tried running the recovery utilities from Hp and still no help.  

 I sure hope someone else is having this problem and Hp takes a look at it.

 

 

HP Support Agent
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 3 of 17 (7,176 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

Hi MWJ1999,

 

I will do my best to help you get the printer install on your Windows 8.l system. I recommend that uninstall all printer software and drivers. Then download the HP Photosmart Premium Fax Drivers and save them to your desktop then install them.

 

Hope this helps,

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
HP Support Agent
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 4 of 17 (7,175 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

Hi Cyler1,

 

I will try my best to help you resolve your installation issue. I recommend following the steps in this document HP Officejet Software and Driver Removal Utility and doing a level 3 uninstall. Then download the HP Photosmart C4795 Drivers for the Full Feature Software and Driver and save it to your desktop then run the install.

 

Hope this helps,

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Top Student
Cyler1
Posts: 3
Member Since: ‎10-25-2013
Message 5 of 17 (7,167 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

I ran in a cmd promt uninstall.bat 4 and then let it reboot my system.

Then I ran ps_aio_06_4700_140_408.exe.

The spinning cd cam up and shortly after words  the error msg came up.

The error was "missing file: c:\bob_2\7zs0e06\setup\hpzshl.ice_...".

May I send the log files somewhere that you can look at them?

This software was working great before I upgraded to windows 8.1.

Thank you for your assistance.

This is hpzset002.log:

201025200856:000143F88:0001(0000-0000)(hpzsetup.exe)+++ Starting: hpzsetup.exe
20131025200856:000145735:0001(0000-0000)(hpzsetup.exe)+++ From: C:\Users\bob_2\AppData\Local\Temp\7zS0E06\
20131025200856:000146265:0001(0000-0000)(hpzsetup.exe)+++Command Line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"
20131025200856:000146E0E:0001(0000-0000)(hpzsetup.exe)+++ File Size: 929680
20131025200856:000147967:0001(0000-0000)(hpzsetup.exe)+++ Version: 14.0.304.0
20131025200856:000148523:0001(0000-0000)(hpzsetup.exe)+++ Working Dir: C:\Users\bob_2\AppData\Local\Temp\7zS0E06
20131025200856:000149331:0001(0000-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200856:000149B20:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:00014A27C:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:00014CB47:0001(0000-0000)(hpzsetup.exe)hpzsetup.exe version=14.0.304.0, Image=32 bits
20131025200856:00014D0B3:0001(0000-0000)(hpzsetup.exe)Running on Windows PlatId=2 Version 6.2.0.9200 SP=0.0 Windows 64Bit OS=1
20131025200856:000168E79:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:000169859:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:00016A36D:0001(0000-0000)(hpzsetup.exe)Using datfile: C:\Users\bob_2\AppData\Local\Temp\7zS0E06\autorun.inf

20131025200856:00016AADD:0001(0000-0000)(hpzsetup.exe)System LangID from GetSystemDefaultLangID = 1033.
20131025200856:000179C7B:0001(0000-0000)(hpzsetup.exe)System LangID = 1033. mapped to ENU
20131025200856:00017A4CE:0001(0000-0000)(hpzsetup.exe)We are using the system language=ENU, which is on our CD!
20131025200856:000184F2F:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:000185425:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing!!
20131025200856:0001862C2:0001(0000-0000)(hpzsetup.exe)Install dir found in C:\Users\bob_2\AppData\Local\Temp\7zS0E06\autorun.inf is C:\Program Files (x86)\HP\
20131025200857:00018FF8D:0400(0000-0000)(hpzsetup.exe)!! Using RunAs
20131025200857:000190AD8:0400(0000-0000)(hpzsetup.exe)!! RenamedAutorunFolder key is missing. Copying/Renaming the Autorun the OLD way!!
20131025200857:0001917A6:0001(0000-0000)(hpzsetup.exe)RemoveFromStartUp: C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe - Attempting to remove a shortcut.

20131025200857:0001929A6:0001(0000-0000)(hpzsetup.exe)Copying file "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpomdl43.dat" to "C:\WINDOWS\hpomdl43.dat"

20131025200857:000193FC6:0001(0000-0000)(hpzsetup.exe)Copying file "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\autorun.inf" to "C:\WINDOWS\hpoins43.dat"

20131025200857:0001B86EE:0001(0000-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200857:0001FDB03:0001(0000-0000)(hpzsetup.exe)CSetupFunctionality::InitSetup() GetSystemDirectory() Using System Drive as C: & Install Drive as C:
20131025200857:0001FE15A:0001(0000-0000)(hpzsetup.exe)Setup starts @ <2013 Oct 25,20:08:57>

20131025200857:0001FE568:0001(0000-0000)(hpzsetup.exe)CDGUID={28981D56-C55A-4972-998F-823590FD43A2}

20131025200857:0001FEA23:0001(0000-0000)(hpzsetup.exe)Software GUID=

20131025200857:0001FEE5B:0001(0000-0000)(hpzsetup.exe)Manufacturer=HP

20131025200857:0001FF2BB:0001(0000-0000)(hpzsetup.exe)Product Series=Photosmart C4700 series

20131025200857:0001FFB50:0001(0000-0000)(hpzsetup.exe)Version=10/14/2012, 140.000.408.000

20131025200857:000220A3A:0001(0000-0000)(hpzsetup.exe)Created the PNP finish event Global\hpo_PNPFinishedEvent_{28981D56-C55A-4972-998F-823590FD43A2}.
20131025200857:00022A24A:0400(0000-0000)(hpzsetup.exe)!! Cannot find value Top= in section [C:\Users\bob_2\AppData\Local\Temp\7zS0E06\setup\IsDialogBanner.jpg] or IDC_BITMAP_BORDER missing
20131025200857:00022BE8C:0001(0000-0000)(hpzsetup.exe)Displaying dialog - 103 - Installing Photosmart C4700 series
20131025200857:000237807:0001(0000-0000)(hpzsetup.exe)Drive Letter C:
20131025200857:00023EF83:0001(0001-0000)(hpzsetup.exe)Killing the hourglass: Set Event KillStubHourglass
20131025200859:00039033C:0001(0002-0001)(hpzsetup.exe)Launching PlugIns

20131025200859:000392398:0001(0002-0000)(hpzsetup.exe)Fail to Open PreFinishEvent event with errorcode 2
20131025200859:000392EF2:0001(0002-0000)(hpzsetup.exe)pMyChangeWindowMessageFilter returned 1 with error = 0

20131025200859:000394C2A:0001(0002-0000)(hpzsetup.exe)SendMessage (1133) to Stub returned FALSE for section 657444

20131025200859:00039516D:0001(0002-0000)(hpzsetup.exe)Launching executables in Run1 section of C:\WINDOWS\hpoins43.dat

20131025200859:000397151:0400(0002-0000)(hpzsetup.exe)!! Unable to find DisplayName for bucket Run1.
20131025200859:00039A46D:0001(0002-0000)(hpzsetup.exe)[00000023|a|000000|t|+00000000000000389120|d|+00000000000000389120|s|Now Launching=C:\Users\bob_2\AppData\Local\Temp\7zS0E06\Setup\hpzpnp40.exe "-wStub" "196908" -l ENU -f "C:\WINDOWS\hpoins43.dat" -Validate No -w 657444]
20131025200900:000479C55:0001(0003-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200900:0004980CE:0001(0003-0000)(hpzsetup.exe)[00000033|a|000010|t|+00000000000000393216|d|+00000000000000393216|s|Now Launching=C:\Users\bob_2\AppData\Local\Temp\7zS0E06\Setup\hpzwrp01.exe -m genericscrubber "-wStub" "196908" -l ENU -f "C:\WINDOWS\hpoins43.dat" -Validate No -w 657444]
20131025200901:00058F008:0001(0004-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200901:0005A9FEF:0001(0004-0000)(hpzsetup.exe)Launching executables in rocketlifeshields section of C:\WINDOWS\hpoins43.dat

20131025200901:0005AC05B:0400(0004-0000)(hpzsetup.exe)!! Unable to find DisplayName for bucket rocketlifeshields.
20131025200901:0005AD503:0001(0004-0000)(hpzsetup.exe)Disk space used [+00000000000000000000|d|+00000000000000000000|s|] by section rocketlifeshields
20131025200901:0005AD982:0001(0004-0000)(hpzsetup.exe)Finished launching executables in rocketlifeshields section

20131025200901:0005ADD65:0001(0004-0000)(hpzsetup.exe)Launching executables in bingbarshields section of C:\WINDOWS\hpoins43.dat

20131025200901:0005AF7E8:0400(0004-0000)(hpzsetup.exe)!! Unable to find DisplayName for bucket bingbarshields.
20131025200901:0005B0E0A:0001(0004-0000)(hpzsetup.exe)[00000045|a|000000|t|+00000000000000471040|d|+00000000000000471040|s|Now Launching=C:\Users\bob_2\AppData\Local\Temp\7zS0E06\Setup\hpzshl.ice_suffix..exe -m bingbarcheck "-wStub" "196908" -l ENU -f "C:\WINDOWS\hpoins43.dat" -Validate No -w 657444]
20131025200901:0005B1312:0008(0004-0000)(hpzsetup.exe)## LaunchApp("C:\Users\bob_2\AppData\Local\Temp\7zS0E06\Setup\hpzshl.ice_suffix..exe" -m bingbarcheck "-wStub" "196908" -l ENU -f "C:\WINDOWS\hpoins43.dat" -Validate No -w 657444,1,0041DD69,01FE80F8) failed with 2

20131025200901:0005B1879:0008(0004-0000)(hpzsetup.exe)## Exit code=2

20131025200901:0005F6BC7:0001(0004-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200901:00060FCE0:0001(0004-0000)(hpzsetup.exe)Disk space used [+00000000000000000000|d|+00000000000000000000|s|] by section bingbarshields
20131025200901:0006105F9:0001(0004-0000)(hpzsetup.exe)Finished launching executables in bingbarshields section

20131025200901:000610A73:0001(0004-0000)(hpzsetup.exe)Disk space used [+00000000000000081920|d|+00000000000000081920|s|] by section Run1
20131025200901:000610E64:0001(0004-0000)(hpzsetup.exe)Finished launching executables in Run1 section

20131025200901:00061134B:0001(0004-0000)(hpzsetup.exe)Disk space used [+00000000000000081920|d|+00000000000000081920|s|]after launching all sections and executable in [Run1]
20131025200901:0006117AC:0001(0004-0000)(hpzsetup.exe)::LaunchPlugIns Install drive is changed to .:
20131025200901:000612003:0001(0004-0000)(hpzsetup.exe)Launching executables in Recovery.SetupQuit section of C:\WINDOWS\hpoins43.dat

20131025200901:000613889:0400(0004-0000)(hpzsetup.exe)!! Unable to find DisplayName for bucket Recovery.SetupQuit.
20131025200901:0006153BB:0001(0004-0000)(hpzsetup.exe)[00000049|a|000000|t|+00000000000000479232|d|+00000000000000479232|s|Now Launching=C:\Users\bob_2\AppData\Local\Temp\7zS0E06\.sourcepath.Setup\hpzrcv01.exe -unsetrecovery -l ENU -f "C:\WINDOWS\hpoins43.dat" -w 657444]
20131025200901:00061593D:0008(0004-0000)(hpzsetup.exe)## LaunchApp("C:\Users\bob_2\AppData\Local\Temp\7zS0E06\.sourcepath.Setup\hpzrcv01.exe" -unsetrecovery -l ENU -f "C:\WINDOWS\hpoins43.dat" -w 657444,1,0041DD69,01FE80F8) failed with 2

20131025200901:000615EA9:0008(0004-0000)(hpzsetup.exe)## Exit code=2

20131025200901:000660257:0001(0005-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025200902:00067A51B:0001(0005-0000)(hpzsetup.exe)Disk space used [+00000000000000000000|d|+00000000000000000000|s|] by section Recovery.SetupQuit
20131025200902:00067AF88:0001(0005-0000)(hpzsetup.exe)Finished launching executables in Recovery.SetupQuit section

20131025200902:00067B43E:0001(0005-0000)(hpzsetup.exe)Setup failed with 2. Current command line="C:\Users\bob_2\AppData\Local\Temp\7zS0E06\Setup\hpzshl.ice_suffix..exe" -m bingbarcheck "-wStub" "196908" -l ENU -f "C:\WINDOWS\hpoins43.dat" -Validate No -w 657444 Displaying error message="The system cannot find the file specified.
"

20131025201114:0001ED8A2:0001(0137-0132)(hpzsetup.exe)Launching executables in Uninstall.ERROR_FAILURE_CLEANUP section of C:\WINDOWS\hpoins43.dat

20131025201114:0001EFCD5:0400(0137-0000)(hpzsetup.exe)!! Unable to find DisplayName for bucket Uninstall.ERROR_FAILURE_CLEANUP.
20131025201114:0001F1459:0001(0137-0000)(hpzsetup.exe)[00001375|a|000000|t|+00000000000007970816|d|+00000000000007970816|s|Now Launching=C:\Users\bob_2\AppData\Local\Temp\7zS0E06\.recovery.Setup\hpzrcv01.exe -recover -logs -f "C:\WINDOWS\hpoins43.dat" -l ENU -Validate No -w 657444]
20131025201114:0001F192A:0008(0137-0000)(hpzsetup.exe)## LaunchApp("C:\Users\bob_2\AppData\Local\Temp\7zS0E06\.recovery.Setup\hpzrcv01.exe" -recover -logs -f "C:\WINDOWS\hpoins43.dat" -l ENU -Validate No -w 657444,1,0041DD69,01FE80F8) failed with 2

20131025201114:0001F1E9F:0008(0137-0000)(hpzsetup.exe)## Exit code=2

20131025201114:00023FEB0:0001(0137-0000)(hpzsetup.exe)Parsed command line: "C:\Users\bob_2\AppData\Local\Temp\7zS0E06\hpzsetup.exe" "-wStub" "196908"

20131025201114:00025E632:0001(0138-0000)(hpzsetup.exe)Disk space used [+00000000000000000000|d|+00000000000000000000|s|] by section Uninstall.ERROR_FAILURE_CLEANUP
20131025201114:00025F1C2:0001(0138-0000)(hpzsetup.exe)Finished launching executables in Uninstall.ERROR_FAILURE_CLEANUP section

20131025201114:00025FA88:0001(0138-0000)(hpzsetup.exe)No install Level found in C:\WINDOWS\hpoins43.dat assuming install level=80000001
20131025201114:00025FFEB:0001(0138-0000)(hpzsetup.exe)Setup finishes with 2:The system cannot find the file specified.

20131025201114:000260AEF:0001(0138-0000)(hpzsetup.exe)DeleteFile=C:\WINDOWS\hpomdl43.dat

20131025201114:0002614C6:0001(0138-0000)(hpzsetup.exe)DeleteFile=C:\WINDOWS\hpoins43.dat

20131025201114:000261E48:0001(0138-0000)(hpzsetup.exe)PostMessage to 196908
20131025201114:000265FA2:0001(0138-0000)(hpzsetup.exe)Exiting dialog - 103 - Installing Photosmart C4700 series
20131025201114:0002664E8:0001(0138-0000)(hpzsetup.exe)Waiting for other thread
20131025201114:00026699C:0001(0138-0000)(hpzsetup.exe)Exiting Run() with 2

20131025201114:000266FAE:0001(0138-0000)(hpzsetup.exe)Killing the hourglass: Set Event KillStubHourglass
20131025201114:0002674D8:0001(0138-0000)(hpzsetup.exe)Setup returning 2
20131025201114:000267A2D:0001(0138-0000)(hpzsetup.exe)Elapsed mSec 138000
20131025201114:000269D21:0001(0138-0000)(hpzsetup.exe)Setup returning 2
20131025201114:00026B394:0001(0138-0000)(hpzsetup.exe)--- Ending: hpzsetup.exe
20131025201114:00026B8F4:0001(0138-0000)(hpzsetup.exe)--- Returning: 2

 

 

 

 

Top Student
Cyler1
Posts: 3
Member Since: ‎10-25-2013
Message 6 of 17 (7,151 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

I have got the problem resolved.

By runinng  all levels of the uninstall, removing any hp files and directories, then installing the HPSolution software.

The software intalled with no problem after that.

Thank you very much for your assistance.

 

HP Support Agent
Advance23
Posts: 2,789
Member Since: ‎09-03-2013
Message 7 of 17 (7,133 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

Hi Cyler1,

 

So glad to hear you are up and running. Happy printing.

 

Feel free to contact me should you need assistance again.

 

thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Honor Student
clem001
Posts: 2
Member Since: ‎11-25-2013
Message 8 of 17 (7,010 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

Help! My husband's computer died last week and he now has a brand new Windaows 8 computer and I am trying to set everything up...luckily my old computer is still working!

I downloaded the printer driver for our C4780 printer and as soon as I went to run it on his computer we got the message....missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

 

What do I do now?

HP Support Agent
Rainbow7000
Posts: 6,444
Member Since: ‎09-02-2013
Message 9 of 17 (6,978 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

Hi clem,

 

Sorry to hear about the problems you are having installing your C4780 printer on your new Windows 8 PC.

 

I am going to suggest following these steps:

 

Uninstall the printer with this Driver Removal Utility - LEVEL 3

Fully restart your PC

Install the printer using this Printer Install Wizard for Windows

 

I hope this helps you!

 

Feel free to respond if you would like with the outcome!

:smileyhappy:

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

Honor Student
clem001
Posts: 2
Member Since: ‎11-25-2013
Message 10 of 17 (6,926 Views)

Re: missing file: appdata\local\temp\7zS3D28\Setup\hpzshl.ice_....

thank you for suggesting the solution which I have now tried several times - I have run level 3 of the Uninstall program and then the Wizard program. Whilst running the uninstall I had an error message but it seemed to carry on  and then whilst running the Wizard the first time I had an error message " The Wizard has detected a problem with the driver software for the selected printer" which is HP Photosmart C4700 series. However it went on to download the correct driver which then ran up against my original problem of missing file....

The second time I ran the wizard it appeared to have worked and  I downloaded the driver and then whilst running the driver installation program there was a runtime error and the installation stopped.

 

Is that it now? will we ever be able to get this printer running?

 

Please help again...

 

Thanks

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