09-07-2010 07:37 AM
Right out of the box this thing has not aligned the cartridges. It has been through a dozen sheets of paper, fails each time, and will not print in color.
Any suggestions before I return it?
09-07-2010 09:49 AM
I suggest you follow the steps in THIS document. If it still does not align, then call HP so that they can replace the printhead for you.
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I am an ex-HP Employee.
09-13-2010 09:58 AM
Mine is brand new out of the box, and it never printed the first alignment sheet. Let it run all night long doing the "alignment process" that may take 7 minutes, and it never printed a thing....
Did a system reset and got the same thing.
CD in Oklahoma