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Honor Student
mjha
Posts: 3
Member Since: ‎08-20-2012
Message 1 of 6 (280 Views)

officejet 4500 - paper will not feed

[ Edited ]

I am trying to set up this new Officejet 4500 all in one for my friend.

 

The paper absolutely will not feed.  I even propped up the front end of the unit a bit hoping that gravity would help.  I'm using a stack of new 24 lb bond white paper.

 

I've looked at a couple of the online how-tos and all instructions have been followed to the letter, several times.  I have not been able to open the rear roller area to take a look.  But the printer hasn't had any use yet.

 

What now?

 

Thanks in advance.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 6 (265 Views)

Re: officejet 4500 - paper will not feed

Hi mjha,

 

Follow the steps in the document below.

 

The All-in-One Does Not Pick Up or Feed Paper

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
mjha
Posts: 3
Member Since: ‎08-20-2012
Message 3 of 6 (263 Views)

Re: officejet 4500 - paper will not feed

I tried the method in the link you posted before I started this thread.

 

I fact, I tried it a couple of times.

 

Thanks anyway.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 6 (260 Views)

Re: officejet 4500 - paper will not feed

Hi mjha,

 

Check the private message I sent, and let me know if this helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
ericwilliamsneu
Posts: 1
Member Since: ‎01-23-2013
Message 5 of 6 (235 Views)

Re: officejet 4500 - paper will not feed

I have found that closing the final stage of the paper tray (the small flap with the flange for catching the printed paper) and only using a small number of sheets in the tray (10 or so) greatly improves the liklihood that the printer will be able to feed. I have been dealing with this issue for a few months now, with intermittent luck.

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 6 (225 Views)

Re: officejet 4500 - paper will not feed

Hi ericwilliamsneu, 

 

Follow the steps in the video to clean the paper pickup rollers. This will resolve the issue with the paper being picked up. 

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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