HP Support Forums
Join in the conversation.
05-08-2013 02:54 PM
Is it error code C00E0060 by chance?
*Say thanks by clicking the "Kudos! Star" which is on the left*
*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
05-08-2013 02:57 PM
What lights are flashing and what is the complete error code. We would love to help you but need some more information.
When a solution is found please mark the post that solves your issue.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
Sammantha, Printing Agent
05-08-2013 09:43 PM
If the printer is under warranty, HP support team able to help you.
If not, you may try following steps found on web.
1. 0x61011bef is a general error that the chipset in the printer gives instead of a "carriage jam " error message.
Double check inside the printer as well to ensure that there is no bits and peices stuck insde the printer where the carriage assembly ( where the printheads sit) check to make sure that moves freely.
as well as clean the rollers on the back of the printer... silly yes but it has been know to cause an error if there is built up paper dust on them
2. Do a full reset as shown here
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
11-28-2013 05:36 PM
HP Officejet pro 8500A A910
When I just turn on the printer (without computer), Error CODE0060 on blue screen and after 2-3 seconds flashing all lights on the printer (Non responsive touchscreen blank flashing screen)
I don't have a paper jam in either of the feeders.
I so, that maybe problems with motors (Roller motor, Printhead Motor), but when connect direct with motors, they working flawlessly (but еhe printhead does not move).
HP Print and Scan Doctor does not help (show message: error with connection), but my computer detect the printer when it is connect with the USB.
The rollers on the back of the printer is clean
I did all the procedures that can be done:
1. I did a full reboot (Rebooted by removing power from the printer, but does not help. Rebooted by removing power from the wall outlet, but does not help.)
I do not know what to do...
12-02-2013 01:25 PM
I understand that you are getting an Error Code 0060 on the front panel of your OfficeJet 8500 A910. The printer is having an issue with the firmware, please take a look at the following post by Shane_R. There is a reset that we can do on the printer which may resolve the issue. Please let me know if you would like to proceed.
I will watch for your reply.
Thanks in advance,
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!