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10-20-2012 10:40 PM
I tried to input this information on the advanced screen but it wont take the numbers. Also the IP address does not allow me to put a dot where it is supposed to go. Not sure what I'm doing wrong. The numbers simply wont stick. when I go back to run the wizzard all these numbers disappear... does this make sense to you? I go back and double check and they are all gone. The advance menu goes back to automatic setup instead of manual.
12-02-2012 09:15 AM
I tried all that was said here except getting a new wifi adaptor because I see that the 2 lights on the lower left of the panel that show the connectivity are both lit. When I turned the radio off, one of the lights went off, when I turned it back on the light came back on. Doesn't that mean the radio is working?
12-12-2012 03:08 PM
To do a partial reset:
1. Make sure the printer is on.
2. Pull the power cord from the printer.
3. Pull the power cord from the wall.
4. Wait 30 seconds.
5. Plug the power cord into the wall, but do not plug in the printer.
6. Hold down the 3 and # buttons.
7. While holding the buttons, plug in the printer.
8. When the lights come on, let go of the buttons.
12-12-2012 04:35 PM
02-08-2013 11:41 PM
your solution to 'partial reset' worked perfectly. however, you initial explanation needs to clarify one thing to ensure a swift and sure result.
At the point of holding down the number 3 and # (hash) keys and you plug in the cable simultaneously, it is best to hold down the keys for potentially 10-20 seconds until not just lights come on, but the screen produces a message confirming you have entered the partial reset process. then the language selection and so on.
this point is crutial as i found waiting for just lights or backlight to appear did not result in the reset menu appearing. but it did using the technique mentioned above.
Thank you for providing this information, i will save this page as a bookmark in case i have this issue arise again.
02-10-2013 03:55 PM
THANK YOU!!! I was beginning to wonder if my wireless radio would have to be replaced/circumvented. But the #+3+power actually worked - it now has an IP address and I was able to 'find' it with my computer and install it as a new device (even though it had worked with this computer previously, both wirelessly and with a USB connection).
Every other 'fix' I tried resulted in an endless 'Searching for wireless routers...' message that would eventually time out. Wireless radio was set to 'ON', and the wireless radio light was on. And it refused to let me assign it an IP address manually.
But I'm thrilled to have found your post, THANK YOU!
Viki, happy to have my HP c309a functioning wirelessly again (now I just need to go buy some new INK cartridges, sigh... )
02-10-2013 04:17 PM
Thanks for the advice. I ended up getting a new printer and it is so much easier. That one was a problem from day ! I didn't get rid of it yet, so I will try your advice eventually. Thank you!
07-26-2013 06:30 AM
This was the best option and best post to resolve the issue. Bought a refurb Netgear from Newegg and had it the next day for about $40. Up and running in less than 5 minutes!
08-25-2013 07:42 PM
Thanks for the added information about the partial reset. This also repaired my "wireless radio is not working" message and "remove usb device" messages that started appearing after a power failure. I was real upset since we had just purchased a value pack of ink from Sam's Club and it had been opened so no returns. I might add even after the reset printer needs to be on for about 15 minutes to complete its initial setup. You may still get the "remove usb device" message, as I did during this time. After it printed a test page, I powered off and back on then completed the wireless setup wizard and everything works again. Hooray!