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Honor Student
BobK60
Posts: 2
Member Since: ‎01-25-2014
Message 1 of 2 (75 Views)

photosmart plus, b-209a

After reinstalling Photosmart Plus drivers from original CD, HP Solution Center no longer recognizes the "imaging device", so I can't scan. Is the Solution Center software on the CD? If yes, how do I find it and install it? If not, can I download from HP.com?

 

HP Support Agent
Cheetah12
Posts: 3,624
Member Since: ‎11-04-2013
Message 2 of 2 (44 Views)

Re: photosmart plus, b-209a

[ Edited ]

Hello BobK60,

 

Welcome to the HP Forums! I understand your concerns. What is your operating system on your computer? Windows or Mac?

 

How is this printer connected? Wireless or USB?

 

Please follow this HP document on 'No HP devices have been detected' Displays on the Computer When Opening HP Solution Center in Windo...

 

If this step doesn't resolve your issue, then you can try installing the Solution Center here.

 

Let me know how your progress goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
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