03-09-2011 09:33 PM
I bought this printer back in september of 2010. It was working great til a few weeks ago. Now all of a sudden it keeps telling me it's offline. I tried all your fixes. I uninstalled all my software, reinstalled it and now it wont even detect the printer. It is setup wireless. before I uninstalled the software, I could email the computer and it would print fine. I could print from the apps also, I just can't print anything from my computer. All the network tests on the printer turn out fine. What do I do next?
03-10-2011 12:37 AM
Find the network setting in the menu of the all in one, and choose the option "restore to network defaults". After that reconnect the unit in the network using the network wizard in the same menu. If thats done, start the installation software and choose to "add a device". This might solve the issue.
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03-10-2011 03:23 PM
If in case its saying printer offline, you dont need to uninstall and reinstall the printer driver to you save some time. And if this happens to your printer try to check first if the router settings are good with the printer because the router settings is not compatiable with the printer, it keeps getting disconnected. First try to check the wireless channel, it must be set to 6 or 11 and it must be set to mixed mode and the passkey must be a WEP. And that shoud fix issue and to reconnect the printer to your computer just do configure wireless.....using the disk for the printer it should save you around maybe 10mins......
And before doing this, try restoring the printer back to network default before reconnecting it to the network....
Hope this help
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
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- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)