01-01-2013 12:17 PM
When printing off multiple copies of the same item, when I go to the print queue , the number of copies look something like this: 231/29 The 29 is the number I wanted to print, but the 231 is the increasing number the computer wants to print. As the number keeps climbing, nothing prints because the number is not finished going up. If I try to cancel all print jobs, the number stops going up, but the printer never gets past "deleting" print jobs. I then have to attempt to shut down and restart the computer and unplug the printer to (maybe) get rid of the print job. I can print 1 page at a time with this not happening, but not multiple copies. If I use my Canon printer, the queue only has the number of copies asked for (1/10, say), and will print the whole job. Any help will be appreciated.
01-02-2013 05:22 PM - edited 01-02-2013 05:22 PM
I've seen the print queue be off before, but I've not seen it cause this problem. Has the printer always done this, or is this a resent problem? What OS are you using? What printer are you using? How is the printer connected to the computer? HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.
Let me know what errors you receive?
HP Printer Utilities Page
01-02-2013 05:54 PM
I am using win 7 home premium, and the printer is Officejet J4680c, connected with usb 2 cable. It also does the same from my laptop Also win 7 on wifi. This has only been happening for past 5 months or so, and mostly using Printmaster when doing up 25-30 invitation posters. The number goes well beyond the 25 or 30 and keeps rising until I remove paper and try to cancel the job.
I am at work, so will try your idea when I get home.
01-03-2013 12:04 PM
01-04-2013 05:22 PM
I ran the doctor, and it said my printer is functioning correctly. I seem to notice that my increasing number of items ready to print happens mostly using Printmater. I usually print up 25-30 copies of an item, and when the progress bar finishes counting the 25-30, the computer doesn't go into print preview mode or print after waiting a few minutes. That's when I can check printers and other devices and get to the see what's printing screen to watch the number of copies to print keep rising. I did find a document online related to clearing the HP queue which does get me back to the start again. Not sure if this helps.
01-04-2013 06:41 PM
01-04-2013 07:14 PM
01-05-2013 12:27 PM
I had no windows or HP updates in awhile. I tried to print a few copies from Word with similar results. Made the job for 16 copies, and when I went to the queue to see what is printing, the count had gone up to 58/1 just before the whole job disappeared from the queue. The printer went from showing 1 document in queue to 0. A mysterty.
01-07-2013 02:06 PM - edited 01-07-2013 02:07 PM
See if using an alternate print driver will fix it. I'll link the steps below. Let me know what happens.
How to Assign Alternate Print Drivers in Different Versions of Windows.
01-07-2013 09:16 PM
I will try your suggestion tomorrow. Today, I uninstalled and reinstalled the software. I could print the test page afterward, and was able to print 1 other doc, but it took over 10 minutes to actually print after hitting print from the preview screen. I tried printing with the USB and wirelessly, and it didn't matter. I printed a doc from my laptop wirelessly, and that printed. I printed a doc from the desktop to my other wireless laser printer down stairs, and that printed. I hope your suggestion works. It's a real puzzle.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- HP LaserJet Pro Printers and Multifunction Printers - HP Smart Install Discontinuation