03-21-2014 10:44 AM
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that your are getting the message that your printer is Off Line. One quick step you can try is to have the printer power cable connected direct to a wall outlet and not a Power Bar/Strip. HP printers already have a built in surge protector and if you have it connected to a bar/strip, the printer will NOT get all the power needed to function properly and it will cause errors on the printer of connectivity issues. Here is a link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. If this does not resolve the issue, Please respond with which Operating System you are running and I will be happy to research the issue more in detail.
Which Windows Operating System am I running?
Thank you for your time.
01-06-2015 09:57 AM
HP and Microsoft have been working on this problem for the last couple of months.
Microsoft have released a new version of the WSD component and included this in this the November Role up update.
This update can be downloaded from Windows Update, but if you wish to install this manually please go to this Microsoft link and follow the instructions there.
I work for HP
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)