Re: printer will not print word documents or documents from internet however does a test print (169 Views)
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Student
chieflonglegs
Posts: 1
Member Since: ‎08-18-2013
Message 1 of 4 (400 Views)

printer will not print word documents or documents from internet however does a test print

My printer will not print word documents or documents from the internet.  However it does complete a test print.  I have uninstalled and reinstalled printer.  I have disabled and enbled the firewall and have run the test doctor programme, which has been unable to identify any problems.  I have a HP deskjet 3050A all in one J611 series printer.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 4 (383 Views)

Re: printer will not print word documents or documents from internet however does a test print

Sorry that you are having a problem with printing word documents and internet. 

 

Are you connected USB or wireless?

 

You can try to download an alternative driver and check to see if that works. (Shane_R) has a great post on how to do so. 

 

The deskjet 990c is usually the better one. 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/How-to-Assign-Alterna...

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Student
songbirdwoman
Posts: 1
Member Since: ‎03-21-2014
Message 3 of 4 (241 Views)

Re: printer will not print word documents or documents from internet however does a test print

 

printer will not print from ms word but passes the test from hp print and scan doctor

Student
PrintScript
Posts: 1
Member Since: ‎05-09-2014
Message 4 of 4 (169 Views)

Re: printer will not print word documents or documents from internet however does a test print

[ Edited ]

Hi! Try accessing it in "administrator" mode if you are using Windows 7. Had the same problem with a different printer, though. Worked for me.

 

Peace!

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