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Student
Posts: 1
Member Since: ‎08-18-2013
Message 1 of 5 (1,927 Views)

printer will not print word documents or documents from internet however does a test print

My printer will not print word documents or documents from the internet.  However it does complete a test print.  I have uninstalled and reinstalled printer.  I have disabled and enbled the firewall and have run the test doctor programme, which has been unable to identify any problems.  I have a HP deskjet 3050A all in one J611 series printer.

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Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 5 (1,910 Views)

Re: printer will not print word documents or documents from internet however does a test print

Sorry that you are having a problem with printing word documents and internet. 

 

Are you connected USB or wireless?

 

You can try to download an alternative driver and check to see if that works. (Shane_R) has a great post on how to do so. 

 

The deskjet 990c is usually the better one. 

http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers-e-g-Windows-8/How-to-Assign-Alterna...

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Student
Posts: 1
Member Since: ‎03-21-2014
Message 3 of 5 (1,768 Views)

Re: printer will not print word documents or documents from internet however does a test print

 

printer will not print from ms word but passes the test from hp print and scan doctor

Student
Posts: 1
Member Since: ‎05-09-2014
Message 4 of 5 (1,696 Views)

Re: printer will not print word documents or documents from internet however does a test print

[ Edited ]

Hi! Try accessing it in "administrator" mode if you are using Windows 7. Had the same problem with a different printer, though. Worked for me.

 

Peace!

Tutor
Posts: 8
Member Since: ‎12-27-2014
Message 5 of 5 (489 Views)

Re: printer will not print word documents or documents from internet however does a test print

Hi,

 

I found the answer to this by trawling forever, IT IS A HP PROBLEM, ARE YOU LISTENING HP ?

 

the fact is, the printer driver will only allow a sysadmin to print from certain programs, Adobe,Office, Wordpad there are more, but if you apply this fix, they will print

 

go to COTROL PANEL > USER ACCOUNTS > CHANGE USER ACCOUNT SETTINGS.

 

Drag the slider down to never notify, then restart your computer.

 

works on windows 7

 

effectively, you elevate your account to a sys admin, but if HP got their act together, they would sort this issue out, as it is all over their forums.

 

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