08-18-2013 01:48 PM
My printer will not print word documents or documents from the internet. However it does complete a test print. I have uninstalled and reinstalled printer. I have disabled and enbled the firewall and have run the test doctor programme, which has been unable to identify any problems. I have a HP deskjet 3050A all in one J611 series printer.
08-19-2013 07:01 AM
Sorry that you are having a problem with printing word documents and internet.
Are you connected USB or wireless?
You can try to download an alternative driver and check to see if that works. (Shane_R) has a great post on how to do so.
The deskjet 990c is usually the better one.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
05-09-2014 07:22 AM - edited 05-09-2014 07:26 AM
Hi! Try accessing it in "administrator" mode if you are using Windows 7. Had the same problem with a different printer, though. Worked for me.