08-18-2013 01:48 PM
My printer will not print word documents or documents from the internet. However it does complete a test print. I have uninstalled and reinstalled printer. I have disabled and enbled the firewall and have run the test doctor programme, which has been unable to identify any problems. I have a HP deskjet 3050A all in one J611 series printer.
08-19-2013 07:01 AM
Sorry that you are having a problem with printing word documents and internet.
Are you connected USB or wireless?
You can try to download an alternative driver and check to see if that works. (Shane_R) has a great post on how to do so.
The deskjet 990c is usually the better one.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
05-09-2014 07:22 AM - edited 05-09-2014 07:26 AM
Hi! Try accessing it in "administrator" mode if you are using Windows 7. Had the same problem with a different printer, though. Worked for me.
02-07-2015 03:29 AM
I found the answer to this by trawling forever, IT IS A HP PROBLEM, ARE YOU LISTENING HP ?
the fact is, the printer driver will only allow a sysadmin to print from certain programs, Adobe,Office, Wordpad there are more, but if you apply this fix, they will print
go to COTROL PANEL > USER ACCOUNTS > CHANGE USER ACCOUNT SETTINGS.
Drag the slider down to never notify, then restart your computer.
works on windows 7
effectively, you elevate your account to a sys admin, but if HP got their act together, they would sort this issue out, as it is all over their forums.
- HP Printers - Installing Your Printer Driver Using the Windows Built-in Solution
- Download and Install Your Windows HP Printer Driver and Software for a USB Cable Connection
- HP Printers - Installing a Mac Printer Driver Using Apple Software Update
- HP Printers - Download and Install a Mac HP Printer Driver and Software
- Setting up the All-in-One (Hardware)