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Honor Student
Posts: 2
Member Since: ‎10-16-2011
Message 1 of 4 (5,761 Views)

printer will not scan to computer

HP.PHOTOSMART C6200

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Provost
Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 4 (5,752 Views)

Re: printer will not scan to computer

Hi jakamer,

 

How are you attempting to scan to the computer (Software or Front panel of printer)?

 

Try using the following utility.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802&cc=us&dlc=en&lang=en&lc=en&product=330...

I am an HP employee.

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Student
Posts: 1
Member Since: ‎11-24-2013
Message 3 of 4 (1,773 Views)

Re: printer will not scan to computer

  I have scanned to documents b4, checked my usb cable and still cannot scan to computer

HP Support Agent
Posts: 10,313
Member Since: ‎09-02-2013
Message 4 of 4 (1,742 Views)

Re: printer will not scan to computer

Hi ruthy,

 

I understand you are unable to scan to your computer. I am sorry for the issue and I would like to try to help. Could you please give me some more information so I can better help you?

 

Please respond with:

 

Any error messages you are receiving.

What model of printer you have.

If you are running Windows or Mac.

 

In the meantime, try Resetting your Printer.

 

 

Thank you,

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