Honor Student
Posts: 2
Member Since: ‎10-16-2011
Message 1 of 4 (5,576 Views)

printer will not scan to computer


Posts: 11,508
Member Since: ‎12-31-2009
Message 2 of 4 (5,567 Views)

Re: printer will not scan to computer

Hi jakamer,


How are you attempting to scan to the computer (Software or Front panel of printer)?


Try using the following utility.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Posts: 1
Member Since: ‎11-24-2013
Message 3 of 4 (1,588 Views)

Re: printer will not scan to computer

  I have scanned to documents b4, checked my usb cable and still cannot scan to computer

HP Support Agent
Posts: 8,430
Member Since: ‎09-02-2013
Message 4 of 4 (1,557 Views)

Re: printer will not scan to computer

Hi ruthy,


I understand you are unable to scan to your computer. I am sorry for the issue and I would like to try to help. Could you please give me some more information so I can better help you?


Please respond with:


Any error messages you are receiving.

What model of printer you have.

If you are running Windows or Mac.


In the meantime, try Resetting your Printer.



Thank you,

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
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