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HugoHoofwijk
Posts: 4
Member Since: ‎09-12-2012
Message 1 of 31 (10,630 Views)
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runtime error

I get a runtime error by installing HP software for my printer HP PSC 1410. Some days ago the printer did not work. Installing the newest software gave me a runtime error from Microsoft Visual C++. What's wrong? Does any some know?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 31 (10,611 Views)

Re: runtime error

Hi hugoHoofwijk,

 

Please provide additional details.

1. Operating System (including service pack revision)
2. Error messages - on printer screen and/or computer, any blinking light patterns.

I am an HP employee.

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Student
Hoofwijk
Posts: 1
Member Since: ‎09-13-2012
Message 3 of 31 (10,605 Views)

Re: runtime error

Hi,

Operating system is Windows 7 Ultimate with SP1.

The printer always did work well. But suddenly it stopped working. I don't know why. Trying installing the newest software from the HP side gave me an error;

 

Microsoft Visual C++

runtime library

Runtime error!

Program: J:\users\HugoHo~1\appdata\local\temp\72S627\setup.exe

this application has requested to terminate it in an unusual way. please contact the application's support team for more information

 

My computer has dual boot, that's why W7 is installed on J:drive.

no blinking lights on the printer, he doesn't react at all when power is on.

I allready changed the usb cable and tried on another usb port.

 

My PSC 1410 printer works well on another computer.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 31 (10,601 Views)

Re: runtime error

[ Edited ]

Hi Hoofwijk,

 

Downloaded and extracted to your system:

  1. Type %temp% in the run field
  2. Highlight all the files, and then press delete on your keyboard. If you get message about a file being in use you will need to skip this file.
  3. Once you have deleted all the files in the temp folder reboot your computer
  4. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-75052-1&cc=us&dlc=en&lc=en&...=

 

  1. Once the download is finished double click on the file to extract the software.
  2. When the installation window opens press the cancel button to stop the installation
  3. Type %temp% in the run field
  4. Look for, and open the folder starting with 7z (Example: 7zS2356)
  5. Right click on the folder, and select Copy
  6. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
  7. Open the 7z folder you just copied to your desktop
  8. Open folder Util
  9. Open folder CCC
  10. Run the L4uninstall.exe
  11. When the uninstall has completed restart the computer
  12. Run Disk cleanup from Accessories\ System Tools folder under all programs
  13. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

 

14. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

 

Let me know if you are able to successfully install the software and driver, and are able to print & scan?

I am an HP employee.

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Honor Student
HugoHoofwijk
Posts: 4
Member Since: ‎09-12-2012
Message 5 of 31 (10,578 Views)

Re: runtime error

Hi,

I tried to install the software like you wrote. All steps one by one. But no result.

There is no runtime error anymore, but in the installation program it asks me if it may uninstall "HP Photosmart, Officejet, PSC and Deskjet All-in-one driver software 8.0B". I click yes and than I become an error:

In the headline: "J:\usres\hugo hoofwijk\desktop\7zS3EA1\setup\..\setup\hppsc01.exe" -list p..(more I cannot read)

In the window: The system could not find the specified file. (I hope I translated it wright) When I click OK, the installation programm closes.

 

I allready saw that after all software should be uninstalled, that all-in-one driversoftware 8.0b stayed in the list of programms. I cannot remove the software at all.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 31 (10,567 Views)

Re: runtime error

Hi hugoHoofwijk,

 

It appears that you also have a 7z folder on your Desktop. Run the steps again in Message 4, and before attempting to reinstall the printer make sure that the 7z folder on the desktop is deleted, and the %temp% folder is cleaned out. Empty your recycle bin, and then reboot the computer before attempting to reinstall the printer.

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
Honor Student
HugoHoofwijk
Posts: 4
Member Since: ‎09-12-2012
Message 7 of 31 (10,544 Views)

Re: runtime error

At last I installed the printersoftware succesfully. But I still have one problem;

I cannot select the printer as default printer. I even cannot slect any printer as default printer! I think this is a Windows problem, but I have not found any solution yet. Maby you have one?

Anyway, thank you for your support!

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 31 (10,524 Views)

Re: runtime error

Hi hugoHoofwijk,

 

Completely shut off the computer for 1 to 2 minutes, and then once you have restarted the computer try setting the printer as default. Let me know what you find out?

I am an HP employee.

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Honor Student
HugoHoofwijk
Posts: 4
Member Since: ‎09-12-2012
Message 9 of 31 (10,514 Views)

Re: runtime error

I allready did it a hundred times. No results.The present situation is OK. I can print, scan and copy. I thank you for your help!

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 31 (10,512 Views)

Re: runtime error

Hi hugoHoofwijk,

 

Thank you for the update. Glad to hear it is working for you. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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