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Honor Student
Posts: 3
Member Since: ‎01-15-2014
Message 1 of 2 (146 Views)

software with HP DeskJet 2514 is not on computer

When I first installed the printer (which works perfectly on all functions), a window popped up showing the status, different functions, etc.  It was NOT the window that comes with Windows.

 

HP DeskJet 2410 Printer/Scanner/Copier

 

I can't find out where it is (not in "all programs") or how to put it back on my computer so I can click it from the desktop.  It basically allowed me to access all features from the desktop rather than pushing buttons on the printer itself.

 

THANK YOU!

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HP Support Agent
Posts: 4,765
Member Since: ‎09-03-2013
Message 2 of 2 (127 Views)

Re: software with HP DeskJet 2514 is not on computer

Hi SageyPoofs,

 

Welcome back! I see you are still running into the same issue of not being able to locate the software for your HP DeskJet 2514.

 

I would like you to start here:  Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri...

 

Please make sure to complete all steps in order to try and resolve the issue you are experiencing.

 

Let me know how it goes.

 

Thank you,

 

HevnLgh
I work on behalf of HP

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