HP Support Forums
Join in the conversation.
06-15-2009 03:35 PM
Thank you for your assistance. In all of the forum threads about the solutioncenter.msi popup and possible solutions (there were multitudes) never once in any of the answers did anyone suggest that the popup was related to the PRINTER connected to the laptop and not just the laptop alone. Everyone is searching for answers on their laptop not realizing the problem is the printer. I uninstalled and then reinstalled all the software related to my printer and the messages are gone. Maybe you can post something to the forum for solutioncenter.msi and let them know that other people have been leading them in the wrong direction. You would be a godsend to all those people who are still having this issue unresolved.
Thank you! Vicki
08-04-2009 09:15 AM - edited 08-04-2009 10:00 AM
Folks - this pop up usually occurs because the HP Solution Center application expects to see a specific version of Flash 9 installed on your PC (Represented by the Flash9b.ocx and FlashUtil9b.exe files). Unfortunately, this version of Flash is riddled with bugs, so everytime you update Flash, those files are blown away, which leads to the SolutionCenter.msi pop-up issue. Fixing the problem using the original install cd (Which uses the Solutioncenter.msi file) is not a good idea, because it just puts this buggy, highly insecure Flash version back on your PC.
The safest workaround is to create copies of the current Flash version files (Currently Flash10c.ocx and FlashUtil10c.exe respectively) in the install directory, which is usually either C:\Windows\System32\Macromed\Flash for 32bit Windows users or C:\Windows\SysWOW64\Macromed\Flash for Vista/Windows 7 x64 users. Then rename those file copies to Flash9b.ocx and FlashUtil9b.exe. That way, the Solution Center application will find the files it wants, but will actually be using the most up to date version of Flash. The app will work and your pc won't be insecure as the result of using older, buggier versions of Flash.
Note that you will have to do this everytime Flash gets updated, which seems to be every few months. Not the most elegant solution, but it seems to work.
08-04-2009 10:03 AM
If dosulliv91 is correct, the correct way to fix this is for HP to update Solutioncenter.msi to look for FlashUtil*.exe and use the current version.
Is there a way for the enduser to update a registry entry or a file to reflect the current version of FlashUtil to SolutionCenter programs?
08-12-2009 01:23 AM - edited 08-12-2009 01:26 AM
This is the first solution I have seen yet that makes sense.
My question is how do I create copies of the Flash 10 files in the install directory? I'm using Vista 64 and clicked on "copy" but nothing seems to happen - what is the correct way to do this?
08-12-2009 04:02 PM - edited 08-12-2009 08:12 PM
08-20-2009 04:45 AM
I registered at this HP Support Forum just so I could thank you. I've been searching desperately for a solution to this frustrating new Solution Center popup problem. I had no idea to what it was related nor how to solve it. Your thoughtful, detailed instructions seem to have resolved the problem. Thank you, thank you, thank you!
08-29-2009 02:47 AM
I had the problem with 'status.msi' and 'smartwebprintingOC' .
The Solution you provided above helped me a lot. Thanks. I am confused, why we HP, users/customers are facing such problems.
09-01-2009 06:04 AM
dosulliv91 After putting up with this problem for ages and not being able to find a solution, I stumbled upon your solution ( don't know much about these things). I tried it and it did not work. I did a check and the program was looking for Flash 9e.ocx and FlashUtil 9e.exe. I had done as you suggested, so I just went to the directory and changed Flash 9b.ocx and FlashUtil 9b.exe to Flash 9e.ocx and FlashUtil 9e.exe and it now works correctly.
Thank you very much for putting me on the right track. Apparently my install disc had an updated version of Flash from the one you worked with. Thought I would write this so others trying your fix and finding it does not work could try changing Flash as I did.
09-01-2009 04:11 PM - edited 09-01-2009 04:16 PM
Yeah it's quite possible that there are a few different revs of Solutioncenter floating around that have been hardcoded to expect different versions of Flash. I've just confirmed that my setup is working with the Flash 9b files, so that's what my version of Solutioncenter requires apparently. Unfortunately, I can't edit my original post, so hopefully folks will read on to see your much appreciated update.
09-07-2009 02:02 PM