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Student
DaveLogie
Posts: 1
Member Since: ‎12-21-2011
Message 1 of 22 (13,280 Views)

the drivers for this device are not installed. (code 28)

I'm running Windows 7 64-bit and my 3210xi All-in-One is working perfectly but is reporting errors in Device Manager. I've done the obvious things -- I've downloaded the latest software from hp.com (the filename is AIO_CDB_Net_Full_Win_WW_130_141.exe) and tried to get windows to find a driver but can't seem to get rid of the message. There's also nothing useful that I found in the MS KB. Anyone have any suggestions please? Thanks!

Provost
ShlomiL
Posts: 10,123
Member Since: ‎01-03-2011
Message 2 of 22 (13,257 Views)

Re: the drivers for this device are not installed. (code 28)

Hi,

Click Start > All Programs > Accessories > Run. the Run dialog appears,

Type %temp%, then click OK.

locate and enter into the HP Installation temporary folder, start with the 7Z characters.

 

If you can see several folders starting with 7Z, locate the latest one.

 

Click the Address bar area, then the full address path will appear,

Copy the full path location by clicking CTRL + P while the path is selected.

 

Enter the Device Manager.

 

Right click the printer name with the error mark, then click Update Driver.

Select the second option to manually locate the driver.

Paste the temporary folder path and click Next (Keep Include Sub Fulders marked), the driver should be updated.

 

Please let me know of any change,

Shlomi

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Top Student
MalachiR
Posts: 7
Member Since: ‎11-08-2009
Message 3 of 22 (11,623 Views)

Re: the drivers for this device are not installed. (code 28)

I have the same problem on my computer.  The printer works, but the device manager says that there are no drivers present.  I tried the suggested solution.  When the device manager looked in the selected folder, it said that the driver wasn't there.

Tutor
hsquared
Posts: 7
Member Since: ‎10-01-2009
Message 4 of 22 (11,535 Views)

Re: the drivers for this device are not installed. (code 28)

A solution  that worked for me on Windows 7 was uninstalling all the HP printer files on my computer then reinstalling as follows - in my case installing printer on a home wireless network. 

It may be wise to reboot before continuing on to the installation process.

 

Make sure your printer is powered up (turned on).

 

Access your installation from a CD, file or wherever and start running it.

 

  • Click  "Add a Device".
  • Choose "wireless network connection 802.11"  Or one of the other two choices as fits your situation.
  • Select your printer by clicking on it.

One solution presented by Hsquared

Student
magnone1
Posts: 1
Member Since: ‎02-21-2013
Message 5 of 22 (9,497 Views)

Re: the drivers for this device are not installed. (code 28)

How to installed it?

Student
em2k
Posts: 1
Member Since: ‎05-26-2013
Message 6 of 22 (8,216 Views)

Re: the drivers for this device are not installed. (code 28)

Hi,

bad times for me.

i`ve updated my bios (probook 6550b) and now i cant see my camera from windows ( win 7 64)

I`ve tried original drivers for camera, chipset drivers, etc.

The problem is that I dont remeber if i should see in bios options, because now I cannot see camera in bios.

When windows starts led doesn`t blink at all.

 

Any ideeas?

 

Distinguished Professor
VisionAiry
Posts: 3,173
Member Since: ‎02-15-2013
Message 7 of 22 (8,049 Views)

Re: the drivers for this device are not installed. (code 28)

I am afraid you are in the printing portion of the forums.  If you are having problems with your camera, do you mean your WebCam? 

 

Click here to post in the HP Products and Other Technology.

 

Click here to post in Notebook Hardware.

 

 


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Student
rajeshhp
Posts: 1
Member Since: ‎08-04-2013
Message 8 of 22 (7,014 Views)

Re: the drivers for this device are not installed. (code 28)

 the drivers for this device are not installed. (code 28)

Honor Student
hibble
Posts: 4
Member Since: ‎11-24-2012
Message 9 of 22 (5,451 Views)

Re: the drivers for this device are not installed. (code 28)

I also tried this. My printer works, but the "caution" remains. Still Code 28

HP Support Agent
Dunidar
Posts: 5,062
Member Since: ‎09-03-2013
Message 10 of 22 (5,336 Views)

Re: the drivers for this device are not installed. (code 28)

Hello rajeshhp

 

I understand you are having issues with your printer and the code 28 error. I would be glad to help you with this. If you could post some additional information it would be appreciated.

 

If you could post your product number for your printer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information.

 

How Do I Find My Product Number?

http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bpy21016

 

Which Windows operating system am I running?

http://windows.microsoft.com/en-CA/windows/which-operating-system

 

Is the Windows Version on My Computer 32-bit or 64-bit?

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02033168

 

If you could respond with the requested information I will gladly assist you with your issue. Thank you for posting on the HP Forums. Have a great day!



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