turn off auto answer

[maaryann1008]

Whenever anyone calls me (it isn't for a fax, but a regular phone call) to speak to me, I get a message on my printer that there is an "incoming call auto answer on", then the name and number of the person calling.  I am unable to answer the phone manually.  This just started happening today.  Do I need to turn the auto answer off to be able to answer my phone again?  If so, how do I turn it off?

[Sunshyn2005 · Accepted solution]

Hi @maaryann1008, and welcome to the HP Forums!

Do you have the printer setup to receive faxes? Do you want the auto answer on without it interrupting your calls, or do you simply want it turned off?

You can make necessary changes to your fax setting using the menus on the front panel of the printer. Please touch the arrow on the right hand side of the touch screen when on the home screen, then select Setup. In the Setup menu, choose Fax Setup, ad go to Auto Answer to turn it off, or go to rings to answer to modify the number of rings the printer will ring before the fax answers.

Please let me know if making these changes on the front panel resolve the issue, or if you require further assistance. Thanks. 🙂