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Student
Thor1709
Posts: 1
Member Since: ‎06-15-2014
Message 1 of 2 (83 Views)

usb cabel connection

Hi there

 

I got a problem with my HP Photosmart 6510 e-All-in-One. when i install the driver and choose to connect with a cable then it says that it cant get connections. I checked all cables at the printer and they where connected properly and it was turned on. Im using windows 7. I hope that someone can help me with this problem.

Distinguished Professor
Cheetah12
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 2 (37 Views)

Re: usb cabel connection

Hello Thor1709,

 

Welcome to the HP Forums!

 

I understand you're unable to install the Photosmart 6510 over a USB connection. I will do my best to assist you! I would recommend following this entire HP document on Windows: 'Device Setup Failed to Complete' or 'Unknown Device' Message Displays on the Computer Duri...

 

If this document doesn't resolve your issue, then please follow HP document on Troubleshooting USB Connections (Windows 7).

 

Please post your results, as I will be looking forward to hearing from you. Have a great day! :smileyhappy:

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say “Thanks” for helping!


Cheetah12
I work on behalf of HP
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