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Student
Posts: 1
Member Since: ‎10-15-2011
Message 1 of 5 (408 Views)

when trying to install printer software, I get the error code 0x000003eb. How do I fix this?

I am having issues installing software for my printer

 

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Provost
Posts: 24,763
Member Since: ‎11-17-2008
Message 2 of 5 (350 Views)

Re: when trying to install printer software, I get the error code 0x000003eb. How do I fix this?

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Student
Posts: 1
Member Since: ‎10-23-2011
Message 3 of 5 (336 Views)

Re: when trying to install printer software, I get the error code 0x000003eb. How do I fix this?

PRINTER: HP OFFICEJET PRO PREMIUM A910N

os: WINDOWS 7, 64 BIT

WIRED on a network, other PRINTERS on a network and I can print to them.

tried installing driver on LPT1, then go printer properties & change port to STATIC IP. but no avail.

Provost
Posts: 24,763
Member Since: ‎11-17-2008
Message 4 of 5 (331 Views)

Re: when trying to install printer software, I get the error code 0x000003eb. How do I fix this?

Is the error message from the computer installer rather than on the printer screen?

 

Do you have an AMD C50 processor?  If so the patch here may help.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Distinguished Professor
Posts: 2,682
Member Since: ‎11-17-2008
Message 5 of 5 (329 Views)

Re: when trying to install printer software, I get the error code 0x000003eb. How do I fix this?

This is a Windows error code, basically WIndows failed to connect to the printer. Need more information on what printer, how are you connecting it, which OS, etc.

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