www.hpconnected.com (149852 Views)
Reply
Intern
patsteencarr
Posts: 1
Member Since: ‎11-22-2013
Message 1 of 110 (149,852 Views)
Accepted Solution

www.hpconnected.com

[ Edited ]

I received a printout Important Printer Setup Instructions

1.  Go to hpconnected.com  

2,  Create an account - I already have a hp account.  Do I need to do something again? How?

3. Seclect the Devices tab - I never saw this screen or tab

4. Enter printer's claim code: [Personal Information Removed]

 

Can you help me go from #2-#4?

 

Provost
banhien
Posts: 31,283
Member Since: ‎01-29-2009
Message 2 of 110 (149,830 Views)

Re: www.hpconnected.com

Hi,

 

If you already have an account, when you logon you can see your account information. You don't need do again. Your account should have few tabs, click Device tab you will get many information as shown in the followjng image:

 

1. Your account name, normally your login id or email address,

2. Device tab

3. Your printer(s) with printer model and its email address,

4. Now you can add more printer, you need a code to add. The code is only valid for 24hrs, you will need a new code after 1 day.

 

        devices.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Intern
gkid50
Posts: 1
Member Since: ‎11-24-2013
Message 3 of 110 (149,715 Views)

Re: www.hpconnected.com

Where is the "DEVICE" TAB

Honor Student
bbent
Posts: 1
Member Since: ‎11-24-2013
Message 4 of 110 (149,668 Views)

Re: www.hpconnected.com

how do i set this freakin thing up.  ur instructions are like chinese!

 

Student
ChuyMorales0001
Posts: 1
Member Since: ‎11-24-2013
Message 5 of 110 (149,703 Views)

Re: www.hpconnected.com

Hola, soy jr
Top Student
bill0999
Posts: 3
Member Since: ‎12-01-2013
Message 6 of 110 (149,576 Views)

Re: www.hpconnected.com

I have a printed notice saying go to www.hpconnected, then select the Devices tab and click "add a Device."

I don't see a tab called "dadda device".

Help

HP Support Agent
happytohelp01
Posts: 2,905
Member Since: ‎09-03-2013
Message 7 of 110 (149,549 Views)

Re: www.hpconnected.com

[ Edited ]

Hi!

 

@gkid50

 

Welcome to the HP Support Forums!

 

The "Devices" tab is found once you log into HP Connected, banhien has a great screen shot of it above.  If you live outside of the USA or the UK you will have an ePrintCenter account.  In ePrintCenter you have a 'Printers' tab.  It can be found under the HP logo as per the screen shot below.

 

 Screen Shot 2013-12-03 at 9.15.12 AM no 2.png

 

 

 

 

@bbent

 

I'm sorry you are having problems setting up web services for your printer.

 

To better assist you, would you please provide some further information:

 

  1. What make/model/product number of HP printer do you have?
  2. How is your printer connected (USB cable, ethernet, or wireless)?
  3. What operating system is running on your computer (i.e. - Windows 7, Mac OS X 10.8, etc)?

 

Thank you.

 

Guide to finding your product number

http://h10025.www1.hp.com/ewfrf/wc/findModel?lc=en&dlc=en&cc=ca&lang=en

 

@ChuyMorales0001

 

Welcome to the HP Support Forums.

 

To better aid you, would you please supply some further data;

 

  1. What is the make/model/product number of your HP Printer?
  2. How is your printer connected (USB cable, ethernet, or wireless)?
  3. What operating system is running on your computer (i.e. - Windows 7, Mac OS X 10.8, etc)?
  4. Have you encountered any error messages?  If so what is the error message and at what step did you receive it?

 

Thank you.

 

Guide to finding your product number

http://h10025.www1.hp.com/ewfrf/wc/findModel?lc=en&dlc=en&cc=ca&lang=en

 

@bill0999

 

I'm sorry you are having problems in trying to add your HP printer to your HP Connected account.

 

The 'Devices' tab can be found once you log into your HP Connected account.  Banhien has a great screen shot above of where to find the devices tab and where the "Add A Device" button can be located.

Happytohelp01

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.

Click the KUDOS Thumbs Up on the left to say “Thanks” for helping!
Student
rgbilby
Posts: 1
Member Since: ‎12-05-2013
Message 8 of 110 (149,510 Views)

Re: www.hpconnected.com

hi i'm setting up

HP Support Agent
happytohelp01
Posts: 2,905
Member Since: ‎09-03-2013
Message 9 of 110 (149,500 Views)

Re: www.hpconnected.com

Hi rgbilby,

 

Welcome to the HP Support Forums.  I understand that you are just setting up the ePrint feature for your printer.

 

To better assist you, would you please provide some further information:

 

  1. What is the make/model/product number of your HP printer?
  2. How is your printer connected (USB cable, ethernet, or wireless)?
  3. What is the operating system running on your computer?
  4. Are you going to be sending print jobs from any mobile devices (tablet, Smartphone, etc)? If so are they Android or Apple devices?

 

Thank you.

Happytohelp01

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.

Click the KUDOS Thumbs Up on the left to say “Thanks” for helping!
Honor Student
dlcj
Posts: 2
Member Since: ‎12-05-2013
Message 10 of 110 (149,470 Views)

Re: www.hpconnected.com

With my vision I have trouble seing the strange registration end question to get into this page.  Also the sound is slurred and distorted!

What is the point ?!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation