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03-01-2012 10:48 AM
I have an HP c6180 all-in-one printer. I replaced the yellow cartridge. When I print a document I get the following message:
To print in color, install the following cartridge:
To print with black ink only, click Black only. The printer will replace colors with grayscale
When I select the black only button the colored document prints fine including the yellow color.
When I check the ink status using the Tools menu on the printer the yellow cartridge shows full.
When I go to the computer and check ink stustus the yellow is full.
I have tried removing the cartridge and reinstalling it but nothing changes
When I do a print head alignment everything is fine and I get all the cartridge colors printer. I have tried
reseting the printer by unplugging it and waiting 30 sec.
I have even replaced the yellow cartridge with another one with the same results. I have clearned the contacts in the printer and on the cartridge. I am using HP cartridges in all locations.
03-02-2012 02:47 PM
This document may help:
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.