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07-02-2009 10:04 AM
Getting the runaround for the last 2 weeks with hp customer and tech support. Apparently this laser printer is discontinued and I cannot received any support. HOWEVER, I made an investment in using the hp laser printer ( I only use Hp) and now it will not work on my new Vista PC. I have been on the hp website, now the forums, called customer service and now on twitter (digitaldynamo) until I received a solution. Last evening, because of a large project, I Had to purchase addition "ink" because it was the only other printers that I had - this is not a solution, this is not the HP way.
What is a viable solution - can't believe there is not fix for this.
02-17-2010 06:58 AM
Take a look at this thread.
Even though it references Win 7 64 bit, following the directions I was able to spoof my computer into using the HP 3550 PCL 5 drivers.