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08-09-2012 03:45 PM
Bought a HP 3050A J611 for my laptop running Windows Vista and loved all the scanner options provided via the Windows Desktop icon/HP Scan utility. Bought a refurbished HP Desktop running Windows 7(64-bit) Home Premium Service Pack 1, downloaded and installed
HP Deskjet Full Feature Software and Drivers ► 2011-05-23 , Version:23.0.0, 90.08M
but now I'm not seeing any of the scanning options nor the HP Scan utility. User error? Defect? Really need the full scanner functionality!
Solved! Go to Solution.
08-10-2012 11:04 AM
Did the software install properly? Also have you checked the HP folder in the start menu for all the HP applications? In the mean time I suggest running the HP Print & Scan Doctor to see if it is able to find any specific installation errors or connection issues. If it does not resolve the issue, post back with any new details and we will continue from there.