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04-20-2010 09:06 AM
My 6310xi hangs with the message "Shutting down" in the window. I have to pull the power cord and power back on to get it to print. How can I fix this problem? I'm running XP on an HP PC.
04-20-2010 09:12 AM
You might try performing a semi full reset as described in this document: http://h10025.www1.hp.com/ewfrf/wc/document?docnam