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6310xi Won't shut down (370 Views)
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bnfoat Honor Student
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bnfoat
Posts: 2
Registered: ‎12-02-2009
Message 1 of 2 (370 Views)
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6310xi Won't shut down

‎04-20-2010 09:06 AM

My 6310xi hangs with the message "Shutting down" in the window.  I have to pull the power cord and power back on to get it to print.  How can I fix this problem?  I'm running XP on an HP PC.

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Teacher Teacher
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RandomRabbit
Posts: 145
Registered: ‎10-13-2009
Message 2 of 2 (369 Views)
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Re: 6310xi Won't shut down

‎04-20-2010 09:12 AM

You might try performing a semi full reset as described in this document: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01116433&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 

Although I am an HP employee, I am speaking for myself and not for HP.
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