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11-06-2009 12:41 PM - edited 11-06-2009 02:23 PM
Solved! Go to Solution.
11-11-2009 10:06 AM
Problem solved! Quite by accident, I stumbled onto the solution of the problem in another HP forum. There is something missing in the registry, and when you add a key word, the problem is immediately solved.
I found the solution under IT Resource Center Forums>Multifunction, copier, & fax products>color multifunction, then the thread titled Officejct 7410 Default paper tray (dated Feb. 4, 2006). When I added the registry key HPDJEnableSecondTray as Marshall suggested, it fixed the problem. As was also noted, it appears to be a bug in the software when you reinstall it.
I lucked out stumbling on this solution after some Google searches, and am posting it here for anyone else having a hard time finding it.
01-16-2010 07:36 AM
I also found a solution on another forum post which I now can't find again after promising to post results of my fix if I found it. My fix however was actually quite simple.
I printed a test page and then went back and checked the settings again and this time the options were all there. I then selected lower tray and printed another test page and it worked perfect. It's a shame that the HP support techs don't know how to fix this problem.