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Re: After installing J4680 software (min. components only) my photoshop program hangs (574 Views)
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Student
GatzHP
Posts: 1
Registered: ‎02-10-2009
Message 1 of 3 (1,556 Views)

After installing J4680 software (min. components only) my photoshop program hangs

Installing the J4680 software has caused Photoshop to no longer work.  I've installed and reinstalled both my printer/scanner software and my photoshop software.  But with the J4680 software installed, Photoshop hangs and won't finish loading.  After I uninstalled the printer software, Photoshop worked fine again.  How should I solve this problem?
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Honor Student
Chester
Posts: 2
Registered: ‎01-11-2009
Message 2 of 3 (1,494 Views)

Re: After installing J4680 software (min. components only) my photoshop program hangs

I found this with my all in one printer c7280. Seems to be due to it not being a postscript printer and my Photoshop Elements 7 struggles. Have fixed temporarily by loading none existent post script printer (I used a Canon one) and selecting this as default printer. Photoshop seemed to work OK but when printing had to select my actual printer (It slowed down again here). I now tend to edit and print outside Photoshop using Windows media gallery or similar.

I have been waiting for either HP or Adobe to work this out and issue a fix. Still waiting !!

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Student
ElDingo
Posts: 1
Registered: ‎02-18-2010
Message 3 of 3 (574 Views)

Re: After installing J4680 software (min. components only) my photoshop program hangs

I have the same problem with my J6410 printer and Photoshop 5.  In addition, I uninstalled Photoshop and then tried to reinstall, but the installation wouldn't run either.

 

Then I uninstalled the HP software, and partway through that process the Photoshop installation picked up again!

 

Since then I've tried adding a pdf printer and making it default, but Photoshop will still not run if the HP software is loaded.  I've tried installing in a different order, but nothing seems to make these two work together.

 

Currently I'm having to prepare my documents, then network them to our other computer to open and print - but this doesn't work for Photoshop as I only have a single licence.

 

If anyone has a solution, please, please, post it here!

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