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05-31-2011 09:47 AM
I have seen a few forums on this subject but cannot get a straight answer. I have an OfficeJet 9130 All-In-One. I am running Windows 7. I downloaded the proper drivers from the HP site. When installation is done, printer works just fine. I attached my laptop via USB cable and the scanner driver fails. I also tried via network and still doesn't work. I've tried the different procedures for getting it to work with Win 7. I now have an All-In-One that does not do the "All" part. Can I please get an staright answer on how yto get my scanner to work as it did when I used Windows XP?
05-05-2012 08:12 AM
Please NOTE: HP only want your money and will ONLY support your device until the next operating system comes out. Then they will drop you like a hot potato, and want more money from you for a new device. As HP are only a small player in the printer market, and all-in-ones are considered to be printers by HP (try getting a scanner driver after the OS changes!!!) they cannot afford to write new drivers every time Microsoft updates their OS. Epson etc will offer better support. This has been the situation for at least 10 years. Only the CEO, Meg Whitman can change this attitude.