BSOD - OfficeJet Pro 8500 Wireless A909g causing PC crashes and BLUE SCREEN OF DEATH [ Edited ]

[glnz]

Mr. Griffith:

Further updates:

The Intel drivers for my Ethernet card are now further updated, using the "generic" PROXP.exe from the Intel website.  Don't feel or see a difference - it seems to be working well, same as before. The specific file e1e5132.sys is now version 9.12.36.0 from 2008 -- it used to be version 9.8.20.0 from 2007.

Removed and re-installed Avast Home Free, re-updated it and ran a thorough boot-time scan (no infections).  The  file is now version 4.8.1356.0, last modified Sept 15, 2009.  

Haven't been able to find any newer drivers for the Conexant fax modem beyond its "new" 2007 drivers.  Any ideas?

Now,  let's see if I get the BSOD over the next week or so.

Message Edited by glnz on 10-06-2009 11:54 PM

[Navbond007]

Hi,

Here is the firmware update available for this product. It is worth a try:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74690-1&lc=en&dlc=en&cc=us&...

Thanks

Naveen Kumar

HP Support Engineering Center

Click on yellow KUDOS button to say thanks 

(Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

[glnz]

Mr. Kumar:  Thanks for your suggestion.  Please see my existing post at

http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=4767

Before I "flash" irreversible firmware into my printer, with the risk that the "flash" will go bad and kill the printer in the middle of a busy season, I shall wait for other people to confirm that this firmware update works.

In any case, HP's too-brief explanation for the firmware (at your link) has nothing to do with my BSOD printing problem.

SInce you are an HP employee -- although I appreciate you are a volunteer -- could you send a message to the tech team for this OfficeJet Pro 8500 Wireless A909g AIO to check my thread here and supply some focused help?

Please let me know.

Message Edited by glnz on 10-08-2009 10:04 AM

[Navbond007]

Hi,

As a standard process the firmware updates are excessively tested in various platforms before publishing on the web for users. I have not heard any issues with firmware update crashing. I believe HP support will take extra care if such incident happens. Based on your request I will however forward this thread to another expert.

Thanks

Naveen Kumar

HP Support Engineering Center

Click on yellow KUDOS button to say thanks (Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

[glnz]

Mr. Kumar: 

Please advise your expert that I can send a number of minidump files and an msinfo32 file.  See Mr. Griffith's posts above in this thread. 

My msinfo32 file lists the OfficeJet Pro 8500 Wireless A909g as a "Problem Device". 

Thanks.

Message Edited by glnz on 10-09-2009 08:40 AM

[glnz]

Mr. Kumar:  The firmware update does not work anyway.  Please go to

http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=4767

and see the last comment.  Thanks,

[Navbond007]

Hi,

I will verify that by doing some test on the unit that I have. I'll keep you posted.

Message Edited by Navbond007 on 10-13-2009 05:57 AM

[glnz]

Mr. Kumar:  That will be interesting, but it does not seem relevant to the BSOD crashing problem.  Please ask your expert whether I may send him copies of my minidump and msinfo32.nfo files.  How may I send them to him?

Thanks,

Message Edited by glnz on 10-12-2009 09:52 PM

[Navbond007]

Hi,

Unfortunately I have only base model for which firmware update is not available. I will however try to co ordinate with some on who's got premier or wireless model. Although the firmware is not designed for BSOD issue the reason why I'm recommending it is because if there is a glitch in the firmware of your product it can be corrected by running an update. It is like repairing a corrupted program. It is possible that BSOD may be caused due to glitch in firmware however i don't have any evidence to substatiate that.  

[jcgriff2_MVP]

I don't know why anyone would think that I would or can mark a thread solved, but I did not.

From my email notification -- in 72 pt print -

Subscription to thread: BSOD - OfficeJet Pro 8500 Wireless A909g causing PC crashes and BLUE SCREEN OF DEATH (1 Message)
http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=4867

Subject: Re: BSOD - OfficeJet Pro 8500 Wireless A909g causing PC crashes and BLUE SCREEN OF DEATH
Author:  glnz (Tutor)
Date:    10-11-2009 10:08 AM

HEY - THIS THREAD PROBLEM IS NOT SOLVED.  WHO MARKED THIS SOLVED?  PLEASE REVERSE YOUR "SOLVED" DESIGNATION.