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10-25-2009 10:02 PM
I just recently upgraded to Windows 7 and I am unable to print using any program (ex. MS Word, Adobe Reader) on my C7280. I installed the Windows 7 compatible drivers and was able to print the test page, but can not print using any program. I have deleted and re-installed the drivers to no avail. Oddly, the printer is able to scan.
Any Help would be greatly appreciated!
10-26-2009 07:55 AM
10-27-2009 05:43 AM
11-03-2009 01:43 PM
Are you using the Windows 7 drivers from the product support page?
11-03-2009 08:50 PM
yes, I am. I worked with tech support for quite awhile, they had me install the 6500 generic driver and it works, but I lost my duplex page printing options and little frilly things. Plus my solution center crashes whenever it is finished scanning. Uninstalled and reinstalled. Just a ton of little problems since upgrading to win 7. It was all installed and working correctly before the upgrade.
11-08-2009 10:17 PM
Ok I finally got my printer working...<sigh>
I went to the Devices and Printers section in the Start Menu and double clicked the printer icon for my printer. I double clicked the "Customize your printer" option and selected the "Advanced" tab in the pop up window. I then selected the "New Driver" button. I went through the wizard and told it to install the "C7200 series BT" driver. I made sure that the "HP Photosmart C7200 series BT" was the selected driver. After that was done, I went to the "Device Settings" tab under the properties window and selected the "Installed" option for the duplex unit (to enable double sided printing). Hit the OK button at the bottom and try printing something.
I am unsure if it helps other people, but I hope it does...I'm just happy I can use my printer again! The scanner function seems to still be working too!
11-10-2009 09:45 AM - edited 11-10-2009 10:22 AM
JKCChan- You are a STAR - I had tried pretty much every driver (including HP newest win 7 driver) available with no joy. Tried the C7200 series BT driver and there you go works a treat (after adding duplex and photo tray options) finally my C7280 prints in duplex, scans everything i need in windows 7 32 bit. Heavens above wish i'd read your post this morning !
11-14-2009 02:50 PM
11-14-2009 03:12 PM
Thanks a million. Your solution with the "C7200 series BT" driver fixed my installation problem as well. I was able to get the installation to complete and now everything seems to be working properly.
You have to wonder why HP couldn't have let people know about that little trick. HP is so unresponsive, I doubt I'll ever buy an HP product again.
11-14-2009 05:07 PM
THANK YOU...THANK YOU...THANK YOU. This fix works great. Am so very glad I found your post. After working with HP Totally Useless Care and other sources and getting nowhere this fix worked and now I can print again! Hopefully HP will realize and fix the problem. I was near to going with another manufacturer!
GOD BLESS THE LITTLE PEOPLE!