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Re: Can't download drivers for my Photosmart C5280 on OS x 10.7 (393 Views)
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Student
TiredPrinter
Posts: 1
Registered: ‎01-11-2012
Message 1 of 7 (413 Views)

Can't download drivers for my Photosmart C5280 on OS x 10.7

I was surprised that even though the photosmart c5280 was listed as having an available driver for my new OS X 10.7, I was unable to download it.  This is what I did. The first message said: Would you like to download and install software for HP Photosmart C5200 series? I clicked; Not Now.

 

Then I went to the Apple system preferences/Print & Scan + Hp Photosmart C5200 Series. Add.

 

The error message said: The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software.

 

I have made no changes to my operating system, and I have not installed new hardware.

 

Thanks for your help.

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Student
blank39
Posts: 2
Registered: ‎02-09-2012
Message 2 of 7 (393 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

Had first problems ever with my Photosmart C5280 All-in-One (using Windows 7) , e, and finally uninstalled the program.  My CD would not install again,so I tried several times from their Web site. Called HP tech support, and he couldn't download for 3-1/2 hours. Called again next day and tech support still could not install driver, insisted I needed Windows Ultimate, got that, installed that, they still could not install.  Where is the problem?  I really like this printer and don't want a bigger, bulkier, no more reliable one that this one. It gave me incredible pix and great text too...but best part was the tricolor cartridge...only 2 cartridges total, very inexpensive.

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HP
stix4
Posts: 1,241
Registered: ‎04-25-2011
Message 3 of 7 (382 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

Hello,

Thanks for the post.  I've pasted a link below to our drivers page for your product.  I'm not sure which OS (Windows or MAC) you are running, (there is some conflicting information on the post) but both are supported on this Photosmart.  Win7 and MAC OS X 10.7.  I might recommend downloading from here and installing.  Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=3204464&

 

 

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Student
blank39
Posts: 2
Registered: ‎02-09-2012
Message 4 of 7 (372 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

Thanks so much.  We've tried from that site at least a dozen times, no luck, and HP tech support gave it a try and couldn't do it either.  Am thinking it has to do with corruption of my OS Win7-64) and may work on that. This machine prints my photos so incredibly well on all my experimental paper media, otherwise I'd toss it, as unenvironmental as that may be.

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Student
a-west
Posts: 2
Registered: ‎05-28-2012
Message 5 of 7 (325 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

Did this ever work for anyone?

 

Also On 10.7 with a Photosmart C5280

System Preferences -> Print & Scan - > Add (+) Printer

 

"HP Photosmart C5200 Series" shows in list

Print Using: Photosmart C5200 serires selected

Hit the 'Add' button

 

"Setting up 'HP Photosmart C5200 series...finding software' displays

Message pops up: "The software for this printer is currently unavailable. Please contact the printer’s manufacturer for the latest software."

 

Well, it is certainly nowhere to be found on the site. The link given in this thread only leads me to the instructions for adding the printer driver through software update. THIS DOES NOT WORK. My printer is useless to me now...please provide a direct link or fix it with apple, PLEASE.

 

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Student
a-west
Posts: 2
Registered: ‎05-28-2012
Message 6 of 7 (323 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

AFter screwing around with this for over 2 hours, I tried one more time. and guess what, it downloaded. Must have been some kind of network glitch with Apple...all I can figure.
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Distinguished Professor
SeanS
Posts: 3,102
Registered: ‎11-22-2011
Message 7 of 7 (299 Views)

Re: Can't download drivers for my Photosmart C5280 on OS x 10.7

Glad to see you got it running. Dont hesitate to post if you have any other problems.

 

Thanks
SeanS

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