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Re: Can't get Color LaserJet to work with computer. (55 Views)
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Student
OffRoadSHO
Posts: 1
Registered: ‎04-26-2012
Message 1 of 2 (73 Views)

Can't get Color LaserJet to work with computer.

In trying to install my new (to me) hp color laserjet 2500n, i keep getting a screen asking for me to install Disk 1 or a window that is asking for file: hp2500_6.PP_     I only have one disk that came with the printer and it is not labeled Disk 1, it is labeled hp color LaserJet 2500 series;  the barcode at the bottom of the disk has the numbers C970660109 ver. 2.0    under the barcode.  I got the printer all loaded up with the separate cartridges and was able to get the test page printed out.  I also get a flashing symbol that looks like a broken cable.  I've tried all three connection methods; USB  (the way my other printer is connected to this computer), the LPT cable, and even a cat 5 cable to my network switch.  I've downloaded drivers from HP's site but I keep getting a window wanting that 2500_6.pp_ file.  Any suggestions?   I'm running windows XP.

 

Thanks 

 

Tom

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Associate Professor
Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 2 of 2 (55 Views)

Re: Can't get Color LaserJet to work with computer.

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!

You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413

Hope this helps!

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If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

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