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Re: Can't print in IE9 with OfficeJet Pro 8500 printer.. (334 Views)
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Honor Student
rynter
Posts: 3
Registered: ‎01-12-2012
Message 1 of 3 (410 Views)

Can't print in IE9 with OfficeJet Pro 8500 printer..

HP OfficeJet Pro 8500 Premier All-in-one printer

Running Windows 7 64-bit on HP Pavillion 6228p PC

 

The script error I get anytime I try to print from Internet Explorer 9 is:

Line: 2107

Char: 1

Error: There is no connection for this connection ID

Code: 0

URL: res://ieframe.dll/preview.js

 

I've tried everything including performing all steps given here: http://support.microsoft.com/kb/973479 to no avail.  Please note that I can print fine from Firefox and any Office document, e-mail, pdf, etc.

 

I also called HP tech support and they told me to buy a new printer because the current drivers might not be compatible with IE9 but they weren't sure.  My printer is not that old and buying a new one makes no sense if all it ineeds is an updated driver to work properly.  The only changes that I noticed prior to it not printing was installing Windows Updates back in December.  Note: I'm running your most current drivers (Version:14.0.301.0).  I'm at my last straw here, so any help you can give would be greatly appreciated!!

 

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Master's Graduate
cnfrisch
Posts: 943
Registered: ‎11-24-2008
Message 2 of 3 (334 Views)

Re: Can't print in IE9 with OfficeJet Pro 8500 printer..

Try this driver

Carey Frisch
Microsoft MVP
Windows Expert - Consumer

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Honor Student
rynter
Posts: 3
Registered: ‎01-12-2012
Message 3 of 3 (327 Views)

Re: Can't print in IE9 with OfficeJet Pro 8500 printer..

That is the same driver I already have. 

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