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01-05-2009 06:55 PM
I have just purchased a HP AIO Officejet 6310xi. After multiple tries the OEM software package doesn't install (install failure). Both from the website and off of the included CD/DVD.
I let MS-Vista install the drivers and at least the printer works fine until reboot. Then the system freezed up. Once I turn-off the printer and reboot again the computer system starts up no-prob. I have 6300 drivers and suspect the drivers are out of date and incompatible with MS-Vista. My computer is only a year old and upon inspection of the USB hub the draw appears well within parameteres (below 500 mha).
The cable is less than 9 feet long. I have enough computer resources including HD space and RAM to provide backbone.
Is there anyway I can get the Vista-drivers for this printer only without going through a long arduous process?
Any advice will be appreciated.
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01-07-2009 09:29 AM
Actually I don't have a Dell however it is a piece together desktop- Asus motherboard and video card (high end), 4 gigs of RAM, big HD, etc.
I believe you may be on the right track. I will go into the bios and give it a try. At the moment there are two USB devices, an external 640 Gb HD, and the HP printer running off of the USB-01/02 hub service. The reboot stages freezes at the bios USB check, which leads me to believe you may be on the right track.
I will give it a werl and post back here later. Thanks for your help!
01-09-2009 03:07 PM
It looks like the USB driver are to blame. However after I re-installed the new USB hub drivers the computer still hangs on re-boot. There aren't any newer ones I have found- yet. The bios doesn't seem to be a prob as it is a Dec 2006 re-build. I guess it's a question of waiting until the USB hub drivers are updated.