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Re: Critical Update to Correct a PC to Printer Communication Issue (10183 Views)
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Distinguished Professor Distinguished Professor
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DexterM
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Registered: ‎11-17-2008
Message 11 of 141 (10,183 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎03-20-2009 11:01 AM

I just noticed that the same patch has been released for the Photosmart C7280 also. Since you did not mention the OS you're running, ill post the update for both XP and Vista, both 32 bit versions. 

 

 

Vista, XP 

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PVCA Student
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Message 12 of 141 (10,013 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎04-13-2009 04:28 PM

I have the same issue.  But on a Officejet 6500.  Constantley the PC running XP disconnects then reconnects to the printer.  This adversly effects performance of the application that is running (Word). Connected via Ethernet.  Have not seen the same problem with other computers running Vista.
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Message 13 of 141 (10,012 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎04-13-2009 04:44 PM

I'm afraid the same patch has not been released for teh Officejet 6500 series. Maybe you should try posting a thread in teh Printer Networking and Wireless section of the forum.
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PVCA Student
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Message 14 of 141 (9,901 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎04-13-2009 04:52 PM

Thanks, but I have an Officejet 6500.  Not yet supported with this update.  Although it seems to have the same issue of losing the connection to the printer.  Currently XP cimputer connected via Ethernet.  It disconnects the reconnects about 30 or 40 times per hour.  The problem when it becomes disconnected it drastically uses lots of CPU cycles and slows down the computer.  I hope they have a fix soon...
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Distinguished Professor Distinguished Professor
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Message 15 of 141 (9,894 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎04-13-2009 05:59 PM

I'm sure they will. the 6500 is a VERY new printer, and i believe once the engineers recieve enough reports of the issue from various channels, they'll release the patch eventually. Just a little patience is needed for now.
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TrafficGuy Tutor
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Message 16 of 141 (9,878 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎04-13-2009 08:22 PM

I have a 6380 All In One and have had the printer drop and reestablish connections when using Ethernet on a Windows XP based PC.  I have worked with HP for weeks (including two Saturday morning sessions of almost 4 hours each) with no resolution to the problem.  The printer goes offline and then back on line every few minutes.  This fills up the Windows/Temp directory with error logs.  The work around that I found was to connect my Windows XP machine to the printer using USB while still connecting to my wireless router with Ethernet.  This allowed my non-XP PC to connect to the printer via wireless Ethernet with no problem and my XP machine via USB.  This eliminated the intermittant connection problems and allow me to use the printer as I needed.
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DRoss Student
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Message 17 of 141 (9,411 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎05-14-2009 02:06 PM

I was able to connect A HP Laserjet 3050 from a XP shared printer to A Vista system. First I had to load the software on the Vista machine with the printer connected localy. IE connected to the Vista PC. Then moved it back to the XP machine. Went into ports for the Vista machine and created a new local port to the XP PC. Seems to work great now.
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jmilch Top Student
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Message 18 of 141 (9,370 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎05-15-2009 04:44 PM

I have an hp officejet d155xi directly connected to a USB port on my HP Compaq Presario SR5502FH ruinning Vista w/ 2GB of memory ... Most of the time it will print from word consistently but on the web will not print all the time (sometimes I can copy the web page to Word and it wikll print that way) ... Also, Excel prints sometimes and doesn't print at other times ... I've downloaded and installed this solution with high hopes ... Unfortunately, it didn't solve the problem and they continue ...

 

What data can I provide you to help troubleshoot and solve?

 

Thank you for your assistance ....

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jmilch Top Student
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Message 19 of 141 (9,328 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎05-17-2009 06:10 AM

HP Search Article on:

Print Jobs are Stuck in the Print Queue and Will Not Print with a USB Connected Printer in Windows Vista

 

http://h10025.www1.hp.com/ewfrf/wc/document?dlc=en&tmp_track_link=ot_faqs/top_issues/en_us/c00843712...

 
Kudos!
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shihtzumom Honor Student
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shihtzumom
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Registered: ‎05-22-2009
Message 20 of 141 (9,184 Views)
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Re: Critical Update to Correct a PC to Printer Communication Issue

‎05-22-2009 05:29 PM

This critical update automatically installed itself onto my system, then uninstalled itself again and left a message saying I didn't need it. Now, I HAVE the communication to printer problem. I can't print anything. I have uninstalled the printer and reinstalled it several times. I have run all the utilities that I have found and they all say everything is fine, though they won't print a test page. I can print a test page from the printer itself, but not from the PC. I am running Vista Home Premium (32-bit). I have been working on this ALL DAY. I have written to customer support, and have followed the instructions in their replies to no avail. NOW WHAT?  I need my printer!  H E L P !!!

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