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08-06-2012 02:38 PM
I trying to add Deskjet 720c printer on windows 7. OS provided driver. I added the patch from HP forum. Programs show printer is off line. Job stays in que. I have a centronics to USB cable. I tested printer and cable on a XP machine with no problem. Any advice would be appreciated.
08-07-2012 04:04 AM
Go to www.hp.com Enter the product name / number. Be sure to check the additional information, like how to install the driver or troubleshooting guides.
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08-08-2012 03:38 PM
Try restarting the print spooler, here is how you can do it:
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
Its possible the print spooler has stalled and needs to be restarted. Let me know if this works.