Estimated ink levels not showing

[luineida]

I cannot get de estirmated ink level screen even though ink cartridges are genuine.

Windows 7 64 bits

HP Deskjet 3050A J611 Series

[Kyle_W]

luineida,

Here is a link with steps on how to view the ink levels for your printer on your computer: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02049595&tmp_task=useCategory&cc=us&dlc=en&lang...

If you are still having issues, please let me know. 

[luineida]

Hi, Kyle. Thanks for your help. I have 2 computers in a network and HP is installed in both of them. I can reach the "Estimated ink levels screen" in my computer which has XP Pofessional, but in my wife's computer which has Windows 7 64 bits I cannot get that command. The screen that shows in my wife's computer is somewhat different and do not have the same commands: It only shows the following commands:

See what's printing - Customize your printer - Set preferences

Mine has 10 commands and the "Estimated ink levels" shows under the "Shopping resources" title. Wy wife's does not have the shopping resources title.

I hope this is clear enough to be understood. Thanks again. luineida

[Kyle_W · Accepted solution]

She may only have the basic drivers installed and not the full feature drivers. 

Here is a link to where she can download the full feature software and drivers for the printer:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-91736-1&cc=us&dlc=en&lc=en&...

Try installing that and let me know if that resolves the issue for you.

[lookat]

After turning back the clodk on my pc to an earlier state using system restore I no longer got the ink level when starting my pc nor after each printing job. what made the difference? I am running Windows 7 home premium and have an HP Officejet J6450 All-in-One connected via USB 2.0 cable to PC. Whatever made it stop was effected by the system restore and I am able to get the ink levels in HP Solution Center no problem but no longer get the pop ups at startup and after each print job has finnished. What can I do to restore these pop ups?

[lookat]

After system restore the pop ups with the ink levels discontinued in windows 7 home premium with an hp officejet j6450 all in one printer, fax scanner unit.

[navazkhan]

Hi,

uninstall the existing Hpapplication and reboot the computer.

unplug the printer download and install the updated version of drivers and application.

After the installation reboot the computer

Now open the HP application you will see the Estimated ink levels.

Thanks

[kawika56]

I have re-installed the software many times it works for a little while then stops working again. Win7. this did not happen when I had XP