This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: HP 8500 not found if connected via hub (117 Views)
Reply
Student
dinahlee
Posts: 3
Registered: ‎03-12-2012
Message 1 of 6 (135 Views)

HP 8500 not found if connected via hub

I have an Officejet Pro 8500 all-in-one which works just fine if it's connected directly to the PC (in this case, a fairly new Dell desktop running Windows 7 Home Premium). But if I try to connect the printer via a hub (a powered one), the computer doesn't find it. Does anyone know if this is an issue with the printer or with the PC itself? And in either case, is there a solution?

 

And on another topic entirely, since there are so many giant-brained experts out there, do any of you know what the maximum operable length is for a USB cable? Thirty feet? Forty? I mean just one cable, not a daisy chain. They do come in those lengths, but before I buy one, I'd like to have at least some idea if it will work.

 

Thanks a million on both counts!!

Please use plain text.
Associate Professor
8lives
Posts: 3,069
Registered: ‎12-02-2008
Message 2 of 6 (126 Views)

Re: HP 8500 not found if connected via hub

Is that a USB hub?

I would not go beyond 10 ft. (Max is about 16 ft)



--------------------------------------------------------------------------------
Click the White Kudos star to say thanks.
Please mark the post that solves your problem as "Accept as Solution".
Please use plain text.
Student
dinahlee
Posts: 3
Registered: ‎03-12-2012
Message 3 of 6 (124 Views)

Re: HP 8500 not found if connected via hub

Yes, it's a Belkin hub with its own power supply. Does that help??

Please use plain text.
Associate Professor
8lives
Posts: 3,069
Registered: ‎12-02-2008
Message 4 of 6 (122 Views)

Re: HP 8500 not found if connected via hub

What is the model # of the Belkin?

Is there any reason why you can not use a wired network connection?



--------------------------------------------------------------------------------
Click the White Kudos star to say thanks.
Please mark the post that solves your problem as "Accept as Solution".
Please use plain text.
Student
dinahlee
Posts: 3
Registered: ‎03-12-2012
Message 5 of 6 (120 Views)

Re: HP 8500 not found if connected via hub

Back of the thing says: Belkin hi-speed USB 2.0 7-port hub - FSU 237, rev. 3. Now you know everything.

 

Originally there was no problem with a wired connection - that was what I did for months. But now the computer's on the other side of the room from the printer, and I'd like to be able to keep it there, along with a few other peripherals (external HDs, etc.), all hitched up to the aforementioned hub or something similar (hence the loooooong USB cable). And of course there's the intellectual puzzle aspect of the whole thing...why doesn't this work, and how can I fix it?

 

Any suggestions gladly considered. Thanks.

Please use plain text.
Associate Professor
8lives
Posts: 3,069
Registered: ‎12-02-2008
Message 6 of 6 (117 Views)

Re: HP 8500 not found if connected via hub

How many of the F5U237 ports are you using?

It would be much easier to connect the 8500 to your router!



--------------------------------------------------------------------------------
Click the White Kudos star to say thanks.
Please mark the post that solves your problem as "Accept as Solution".
Please use plain text.