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01-20-2010 06:05 AM
I agree 100%. I have used HP products in my office and home for years. But this is the 2nd time in about 3 years that HP has not provided support for THEIR product. I bought two HP 3600dn LaserJet printers just over one year ago from Staples. When we upgraded our computers with two HP desktops with Windows 7 ... we discovered no drivers for the printers. We've waited months. Called many times. This is outrageous! In addition we have eight toner cartridges for the two printers at nearly $200 each in the supply room. No one at HP or Staples has offered to exchange, upgrade, reimburse or make right this problem. It is just a matter of time before HP stock and company begins to plunge. People will only stand so much customer NO-SERVICE. It's time we boycott HP products, it's the only way a company listens.
01-20-2010 07:20 AM
Reason I am not purchasing replacement cartridges and looking at another companies printer to replace my HP3600. Also the reason the new large format photo printer will not be an HP printer, not my replacement laptop, server, etc. This is not they way a vendor should support their customers. Just shows a company that does not care the least about their customers - the folks who pay their paychecks.
01-20-2010 09:06 PM
Have you guys tried the links I provided to the beta drivers? They worked for me. HP is really slow at driver support for new OS's. I guess they assume that customers upgrade all of their hardware when upgrading a system. For me, this would double my cost of the upgrade. HP should develop drivers for hardware that is at least under 5 years old. I can't believe that this is not a standard practice. I guess they are looking to satisfy the shareholders and not the end user. Bad business in my opinion. Customers should be #1. For the price of the toner cartridges ($120 x 4 = $480) I could replace my printer in an instance. Problem being that I have already purchased extra toner for my business which has upgraded to Win 7 with new PC's. I only found a solution after hours of searching and chatting with customer support (which they wanted to charge me for) which HP should have already posted at least a comment in the support FAQ. This is the last HP product I am purchasing. I had the same problem with my scanner when vista came out and it took over a year for a fix.
01-20-2010 09:37 PM
Yep.... I've tried the Vista driver - which is what I am using since that is all that is available. Printing color, don't have an issue, however if you want grayscale, then.... your just plain out of luck trying to save toner since it just loves black for backgrounds.
This is my second time with HP on drivers for printers. This same printer was an issue with my Mac hardware - oddly enough though HP came out with Mac OS 10.6 (Snow Leopard) shortly after than OS was release. They had not released a version for Mac OS 10.5. The first issue was with another model printer - and not as well.
Just aggravating enough due to the investment you make in toners, etc. to just make you look at other brands. Looks like I may possible replace this printer rather than re-stock on toner. The shame about it is now I have no faith in my HP all-in-one, my large format color photo printer will be an Epson rather than HP, the laptop I am on (HP) will be replaced by a Dell (or Apple), and my replacement servers (plural) will not be HP.
01-20-2010 09:50 PM - edited 01-20-2010 09:51 PM
Uninstall the current drivers and delete the printer. Try the drivers I have linked to and see if they work... Worked for me, but no feedback from anyone else yet.
03-13-2010 12:24 PM
Ran into this grayscale problem today, and finally found this very informative tread. For me it actually worked installing the 64-bit beta driver - now I can print my docs in grayscale. Using Windows 7 Enterprise 64-bit. Anyway I still find HP doing a very disappointing job not preparing Windows 7 drivers for this printer.
03-13-2010 06:45 PM
I'm glad it worked for you. Did you try calling tech support or looking at other support documents or FAQ's? I'm wondering if HP actually addressed the issue yet.
03-16-2010 01:04 AM - edited 03-16-2010 01:05 AM
dscrap - many thanks - you have resolved the issue for me and thought it best to register so I can let you and others know. I installed the 32bit beta driver on a Windows 2000 server and the PC's are Vista (32bit) and XP and both work fine now when printing in greyscale to this networked 3600
Big up - kudos given....
04-18-2010 03:41 PM
Big Thanks dscrap!
You made my day!!!! Beta driver fixed my greyscale problem (Win 7 PROF 32-bit).
Next round on me..Cheers!
By the way ... first and last product i bought from HP....