HP OfficeJet 4500 not scanning

[krissyinlv]

I have an HP OfficeJet 4500 that was working great, but now it is still printing but is not recognizing each other to scan.  I tried to reinstall the driver but the same problem the computer is not recognizing the printer....yet it still will print.  I did start the printer before plugging in the USB cord as directed.  Don't know what to do now. (I have Windows 7)

Thanks 

[JameL]

The model number HP Officejet 4500 g510-m does not seem to be correct.

Method 1:
You may refer to the below links and use the troubleshooters. Check if it lists and helps resolve any issues: Open the Printer troubleshooter:
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3919448

Method 2:
You may check if you have the latest drivers installed for the device. You may refer to the below link for getting the latest drivers and check –
HP Officejet 4500 Driver

Hope this helps.

[mrgonz52804]

You have to install the other drivers from the disc. I believe its called "OCR" something. I had the same problem and this solved everything. The software is under the extra if I recall correctly but its there on the disc, you just have to look for it. I didnt understand why HP would separate the two.

[PSavol]

I do not have the disk - but I am getting the same error. The disk I had was damaged during a move. 

I have uninstalled, and then completed a full install of all available drivers from the HP site - but I am still getting the error message. 

What do i do now?