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02-21-2012 11:54 AM
I have an HP OfficeJet 4500 that was working great, but now it is still printing but is not recognizing each other to scan. I tried to reinstall the driver but the same problem the computer is not recognizing the printer....yet it still will print. I did start the printer before plugging in the USB cord as directed. Don't know what to do now. (I have Windows 7)
02-27-2012 03:38 AM
The model number HP Officejet 4500 g510-m does not seem to be correct.
You may refer to the below links and use the troubleshooters. Check if it lists and helps resolve any issues: Open the Printer troubleshooter:
You may check if you have the latest drivers installed for the device. You may refer to the below link for getting the latest drivers and check –
HP Officejet 4500 Driver
Hope this helps.
09-06-2012 03:34 PM
You have to install the other drivers from the disc. I believe its called "OCR" something. I had the same problem and this solved everything. The software is under the extra if I recall correctly but its there on the disc, you just have to look for it. I didnt understand why HP would separate the two.
02-17-2013 06:49 AM
I do not have the disk - but I am getting the same error. The disk I had was damaged during a move.
I have uninstalled, and then completed a full install of all available drivers from the HP site - but I am still getting the error message.
What do i do now?