HP OfficeJet 6500 (E709a) issue with duplexer

[nikondy]

From HP phone support they told me that this might be a problem with a printer's sensor which is responsible to "see" the duplexer... Now, they want to change my 6500 with another remanufactured model.. I don't want to deal with this for a printer I 've bought 2 months ago..!

[DavidLerman]

This post is directed to the HP moderator on this thread.

By now there has to be a final determination about the E709a and Auto Duplex.  Can it be done?  If So How?  Purchased mine 9/20/2010 (yesterday). 

[Bob_Headrick]

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DavidLerman wrote:

This post is directed to the HP moderator on this thread.

By now there has to be a final determination about the E709a and Auto Duplex.  Can it be done?  If So How?  Purchased mine 9/20/2010 (yesterday). 

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This forum is a peer to peer forum, not a direct link to HP support.  The moderators are here to keep the forum's flow going, they may (or may not) have specific expertise in a given product.  If you want an answer from HP support you can Contact HP.

[DavidLerman]

Sorry, I did not know this was users only.

  I do have a final confirmation from HP that the 6500 E709a (CB815A) does not and never will duplex. 

I have asked them to

1) remove the duplexer from the available accessories for this model from the HP Parts Store.

 2) make sure the first level of HP Support can tell a customer it will not work.

Hope this helps Someone.

[DavidLerman]

 I do have a final confirmation from HP that the 6500 E709a (CB815A) does not and never will duplex.   Don't waste anymore time on this.

I have asked them to

1) remove the duplexer from the available accessories for this model from the HP Parts Store.

 2) make sure the first level of HP Support can tell a customer it will not work.

Hope this helps Someone.

[napa21]

Try using the driver from a Deskjet 9800,believe it or not my officejet 6500 is working with a Deskjet 9800 driver.

[DavidLerman]

You probably have the Wireless 6500 E709n which I believe does support duplexing.  Do you have duplexing with the 6500 E709a?  

[napa21]

Try using the driver from the Deskjet 9800.I print with this and scan with the 6500

[Dean4134]

I detached the duplexer to check on a paper jam. Everything was OK now l simply cannot get it reattached.The pink colored latch is not flexible enough to function properly. Shall I use my pliers with some bailing wire and a hammer?

[Bob_Headrick]

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Dean4134 wrote:

I detached the duplexer to check on a paper jam. Everything was OK now l simply cannot get it reattached.The pink colored latch is not flexible enough to function properly. Shall I use my pliers with some bailing wire and a hammer?

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Check to make sure you are not putting the duplexer on upside down....  When aligned properly it should click into place without needing a hammer....