HP Support Forums
Join in the conversation.
05-04-2012 07:08 AM
When printing Duplex printer routinely jams. Have cleaned rollers several times with same end result. Can hear a slight clicking sound as the paper is pulled back into printer to rotate. Any suggestions?
Thanks for you help.
06-26-2012 09:32 AM
Doug1417 sorry tolearn that you are having this issue;
Are you still facing this problem?. If you are, I will do my best to assist you.
if you are using Win xp or later you can use this, http://www.hp.com/go/tools and select the hardware utility.
If you are not experiencing this issue any longer, May you let me know, your time and courtesy,
will be deeply appreciated.
10-25-2012 02:20 PM
I'm also having this issue. I downloaded and installed the HP Hardware Diagnostic Utility, however it doesn't test the duplex paper handling feature. Anyone else have any success in curing the issue?
10-25-2012 02:29 PM
Follow the instructions here for cleaning all of the paper rollers and inspecting for any other scraps that may be in the machine.
Let me know if this helps resolve the issue!
11-20-2012 03:27 PM
neonskeleton, thanks for the suggestions, but nothing seems to work. I've taken out the duplexer and found no debris inside. I hear the same 'clicking' sound that Doug1417 mentioned. It's as if something isn't grabbing, or something is slipping. I ran the self diagnostic and it says I've printed a total of 1820 pages and 548 through the duplex. Surely it isn't worn out already? I have no issues EXCEPT when I use the duplexer.
11-21-2012 08:39 AM
Let me know!