HP PSC 1402 All in One, Windows 7 (32-bit), SidebySide Error hpzsetup.exe HPZpnp40.exe [ Edited ]

[naruhodo]

I have bought new PC and installed windows 7 ultimate and i tried to install hp printer but i faced error while software and driver setup.

I have the installation cd but the cd isn't for windows 7 so i download the "HP Deskjet and Officejet Full Feature Software and Drivers" from HP website. The error came out on last step of installation, the error said: "Fatal error during installation", as shown at the link: http://imagesh*ck.us/photo/my-images/190/errorhpfatalerror.jpg

when i check event viewer, this is what i got:

http://imagesh*ck.us/photo/my-images/705/errorhp.jpg

I have read many help article on HP website but i couldn't find the solution of my problem. I don't have antivirus installed or maybe any starup programs because i just installed ms.office, winrar.

On other case, when i tried to installed the printer to my laptop which the laptop connected to the internet so my laptop automatically search the driver after i pluged the printer to the laptop and finally the printer run well.

But the driver size from the internet only 17mb which is difference from i downlodead on HP website 362MB.

Please help.

Thank you.

[naruhodo]

Anyone ? Up up

[naruhodo]

Update problem 6 January 2012:

i tried to install the driver again with file name "HP Deskjet and Officejet Full Feature Software and Drivers" from HP website but the same error is occurred. An error message pop up said "Fatal error during installation" and i clicked OK, the process made an installation error log and uninstall unnecessary files. Afterward a message pop up but i forgot what it said but i clicked details, the message is like in the following:

The message were retrieved from the installation error logs

LaunchApp(X:\hpqtra08.exe -shutDown,1,00000000,00000000) failed with 2
Error opening key HKLM\SOFTWARE\Hewlett-Packard\Install\{B61ED343-0B14-4241-999C-490CB1A20DA4}.
error=2
=Application did not return ERROR_SUCCESS. Returned 0x1
LaunchApp(X:\hpqtra08.exe -shutDown,1,00000000,00000000) failed with 2
Error opening key HKLM\SOFTWARE\Hewlett-Packard\Install\{B61ED343-0B14-4241-999C-490CB1A20DA4}.
error=2
Timed out waiting for product finish event
=Application did not return ERROR_SUCCESS. Returned 0x2

i don't know where the installation error logs were stored at, anyone know where ?

So how to fix this ?

[pranti245]

I have upgraded my PC with window 7 ultimate and unable to install my HP1402 all in one with old (original) driver CD. Please mail me proper driver for the same

DINESH SARMAH

[Esaias]

I have downloaded 372 mb tried a lot to instal 1402 printer driver in my new PC with window 7, 32 bit. But it is roll back always instead of acanner is working properly. Please give me idea for solution.

Biswal