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11-17-2010 04:51 PM - edited 11-17-2010 05:04 PM
I just purchased an HP Photosmart Premium Fax C410a ePrinter. My operating system is Windows 7.
All went well until I tried duplex printing of a document. It printed alright, but extra margin space (a good 1/2 inch) was inserted like a border at the top and bottom (but not the sides) of both front and back of each page. This squeezing of the text causes the font size to be reduced and leaves undesirable white space. This happens with both manual and automatic duplex printing.
I spent hours chatting and talking with HP support technicians while they tried many things to solve the problem, all to no avail. They suggested I return the printer and get another one, which I did, but the second one has the same problem.
Has anybody out there run into this problem with the C410? I would appreciate any help I could get, including from someone at HP. I strongly suspect this is a defect in the software.
11-28-2010 09:07 AM
I purchase the C410a back in September. I'm having the same problem you are. Have called HP tech support many times. They worked around in my computer, as well uninstalling and reinstalling drivers and software. Nothing worked. I was able to get HP tech, finally tell me that they are having problems with the software of the printer, and that they are working on a patch to fix the problem. So, all we can do, is wait for the patch. And hope it works!
11-28-2010 11:48 AM
Glad to hear from someone having the same problem. I have arrived at the same point with HP as you. They recognize that the software is defective and will undertake to fix it...sometime soon.
12-13-2010 03:43 PM
One of the common issues with automatic duplexing, is the requirement of increased margins due to the way that the process works. It is not a defect, it is simply the way that the process needs to ensure print quality when auto duplexing. In contrast, manual duplexing does not have the same needs, as it draws directly from the tray. From testing of other brands, I can say that I have seen the margin issue occur with other manufacturers as well. Seems to be a necessary evil when auto duplexing.
I am a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
12-13-2010 08:43 PM
I'm afraid I can't agree with you on this issue, my friend, and that for three reasons. I believe it is a defect because (1) contrary to what you said, the greatly increased margins occur in the same amounts whether I duplex manually or automatically, (2) just before buying this printer (C410a), I owned a Photosmart C7200 that performed automatic duplexing without changing the margins at all, or at least not visibly, and (3) during my long sessions with the HP help desk people, I furnished them with scans of duplex printed documents and they agreed that there was an obvious problem that needed fixing.
Thanks anyway for your comments.
12-15-2010 08:57 AM
Yep, same thing happens to me under XP with a C410a I bought yesterday (12/14/2010). Downloaded drivers from HP site rather than going off CD, so presumably they're latest and greatest. Thanks for working so long with the HP folks to get them on the trail (hopefully) for a fix.
I'm printing to postcard stock and was pulling my hair out moving from one software package to another and fiddling with printer settings etc before finding this. The added border screws up alignment on the postcards noticibly. And to think duplex printing was a prime reason I went with this printer. Arg!!
03-02-2011 02:58 AM
I have a C310a (=CN 503B in HP's arcane numbering system) and it has the same problem. I raised it with Tech Support who told me all about duplex printing needing large top and bottom margins, and that I should simply increase them on the original document to ensure faithful printing. However, the most bizarre feature in my case is that some days automatic duplex will increase the margins and shrink the text, but other days it will print the identical document normally! Has anyone had that experience?
02-15-2012 03:03 PM
I know this is an old thread, but has anyone figured this out yet? I have returned my C310a and been given a c410a for this same issue. HP spent hours with me as noted by the OP, and they were going to send me a "new" refurb c310, but I went back to store instead, and they gave me the c410 with the whole box (Staples gets an A+).