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HP Solution Center doesn't find the printer. (6085 Views)
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Student
Susisur
Posts: 3
Registered: ‎06-28-2012
Message 1 of 16 (6,085 Views)
Accepted Solution

HP Solution Center doesn't find the printer.

[ Edited ]

I have a C280 and Windows Vista. I worked OK. for years. Now HP solution center wouldn't find the printer. I tried to reinstall the printer but the problem doesn't go away. I reinstalled Windows Vista and the printer and didn't get a solution. For reinstalling the printer I used the cd provided with the printer and I also downloaded for HP website the drivers.

I can print and make copies but I cant get a file after scanning a document or photo. 

I would appreciate any help.

 

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Associate Professor
Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 2 of 16 (6,075 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

Hey Susisur,

You mentioned that you are able to print and make copies but solution center is unable to find the printer.

When printing a project are you able to see what printer is shown from the available list of devices within the software you are using? (MS word, MS Paint, etc)
Help the community by marking this post as a solution if it solved your issue!.

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Student
Susisur
Posts: 3
Registered: ‎06-28-2012
Message 3 of 16 (6,073 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

Hi!

 

Yes I have a list of printers :

 

HP Photosmart C5200 series

 

Microsoft XPS document writer 

 

Send to Onenote 2007

 

Thank you for your time.

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Associate Professor
Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 4 of 16 (6,072 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

You may want to try a reinstallation of the HP Solution software itself, rather than just the drivers of the printer.

You can find a guide for that here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02259020&cc=us&dlc=en&lc=en&product=3204464&tmp...

You can redownload the latest full feature software here:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=us&dlc=en&sw_lang=&product=3204...

Help the community by marking this post as a solution if it solved your issue!.

If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

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Student
Susisur
Posts: 3
Registered: ‎06-28-2012
Message 5 of 16 (6,067 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

It worked !

 

Thank you!

 

 

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Associate Professor
Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 6 of 16 (6,066 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

I'm glad to hear it worked for you! If the issue returns please post back though. :smileyhappy:
Help the community by marking this post as a solution if it solved your issue!.

If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

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Honor Student
SkipW
Posts: 7
Registered: ‎07-31-2012
Message 7 of 16 (5,946 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

Can someone provide the link to the HP Solution Center Software for a HP Photosmart 2570 or a C6300. I'm having the same problem.

 

Why is it so hard to download this software. I can't find it anywhere.

 

Also does anyone have the 800 number for HP support? I'm not able to find it.

 

Thanks,

Skip

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Associate Professor
Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 8 of 16 (5,890 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

The software is located under the software/downloads section of this printer's support page, here:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lang=en&lc=en&product=441240&

 

Select the operating system you are using and the software should be labeled as 'full feature software' within the downloads section.

Help the community by marking this post as a solution if it solved your issue!.

If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

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Honor Student
SkipW
Posts: 7
Registered: ‎07-31-2012
Message 9 of 16 (4,382 Views)

Re: C5280 and HP Solution Center doesn't find the printer.

I'm able to get the HP Solution center software to come up now but there are no scan settings showing.

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Student
Wheel42
Posts: 1
Registered: ‎08-14-2012
Message 10 of 16 (4,266 Views)

Re: HP Solution Center doesn't find the printer.

I am having same problem with psc 2510 Photosmart - Solutions Center can not find the printer. It used to wrk fine - then stopped. It is on my home network - cabled in. downloaded newest SW, I can print, but can not open Solutions Center as it sas no HP device detected. Ran Print Scan Doctor numerous times - but nothing. Please help! Thank you

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