HP Utility problems in os x 10.6

[Ann1ewan]

I have recently upgraded to OS X 10.6 and have just upgraded software and drivers on HP Photosmart 3180. After downloading from website everything works except the HP Utility. A message appears and says " Some components installed on your computer were developed for another version of HP Utility. These components will not be loaded and some functionality related to your device will not be accessible. Please click HP Support item on the toolbar to visit HP Online Support site and download the latest versions of HP software."

Does this mean that I should unistall all the software and then reinstall it?

[ShlomiL]

Hi,

Please fully remove any installed software by following the steps below as some older software components conflicting with the new version:

**Please be aware that performing the next steps will remove any installed HP Software.

1. Click on Go menu (Click the desktop, then look at the menu in the bar at the top of the page)
2. Select Applications
3. Select the Hewlett-Packard folder
4. Double-click HP Uninstaller application
5. Follow the uninstallation till prompted to select a device to uninstall
6. Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall
7. approve any prompt to uninstall any HP Software.

Now reboot your Mac and install the latest software.

In order to verify the correct driver has been used, verify the link below with the downloaded file:

http://ftp.hp.com/pub/softlib/software11/COL31142/mp-77264-1/HP_Installer_Photosmart_Full_Group12_10...

If the file name identical to the saved file there is no need to re-download the driver

Finally, click the Apple icon and then Software Update to update the latest drivers.

Regards,

Shlomi

[Jonzjob]

I have the same problem on OS X 10.6.8, but with a Photosmart D5460. I have also put in a question of my own, but I have been unable to find the thread to see if there is an answer?

Can you tell me if the solution is the same for my printer and if so which driver do I neem to download? At the moment I have HP Driver Version 4.3.1

[Jonzjob]

I followed the part of your advice to check for updates  ShlomiL and low and behold there were some updates for my Mac, including an HP one. They are now downloaded and I have my Utilities back again and operating.

Thank you!!

[Ann1ewan]

Hi, Thank you for your advice it has corrected my problem.