HP solution center won't report ink level

[billjunk]

I had problems with HP Solution Center executing at all.  After reinstalling the full driver and software support for my Photosmart c7280 on my HP Windows 7 x64 system three times (the final time with help from an on-line chat session) the Solution Center software runs and does communicates with the printer, but it no longer can / will report the ink levels.  It used to do that routinely.  The initial problem with Solution Center appeared out of the blue a few weeks ago.

[bdhadfield]

Same thing here.  I'm guessing it involves uninstalling, reinstalling more times than I care to try.

I did install the drivers and full software suite. 

It used to work, but no longer.

[billjunk · Accepted solution]

After dealing with the problem for many weeks I was finally able to get someone from HP to help me.  After doing a little troubleshooting she decided to send me a CD with the HP Solution Center software.  I went through the installation and things magically worked.  One interesting side note -- I did a bit for bit compare of the file on the CD with the file that I had downloaded from the HP web site and they came out to be identical.  Explain that.