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02-04-2009 05:30 PM
When I added a Vista PC to my network almost two years ago, I found that the HP Toolbox software--needed to monitor the status and toner level of my LaserJet 1320--would not install or run under Vista. I contacted HP and was told "we're working on this and ought to have a new version available soon". I would periodically check back and would always get a similar answer. Now that I've replaced my last XP machine with a Vista machine, I am more in need of this utility than ever. I emailed HP Tech Support and was told "Sorry, pal, but you're out of luck. The 1320 is no longer a current model so we don't support it any longer." (With such a strong committment to customer support, I'm surprised that they even bother to release drivers!)
Does anybody have a fix for this problem?
Solved! Go to Solution.
05-16-2009 05:54 PM
I've just upgraded to Vista also and I now don't have a HP Toolbox for the Photosmart 7960.
I either need a Vista compatible toolbox or another way to check my ink levels. Any ideas?
05-17-2009 09:38 AM
05-17-2009 10:49 AM
05-17-2009 03:52 PM
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05-18-2009 07:42 AM
FANTASTIC! I found that when I hold down the LaserJet 1320's green button for a relatively long time--perhaps 10 seconds--I get a 2-page report, the second page of which is a supplies status page! (If I only hold down the button for a few seconds--perhaps 2 seconds?--I just get the useless marketing page that the printer likes to print out to show how great it is.)
Thank you, Glennegins! You solved my problem!