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03-01-2012 07:17 PM
Hp Photosmart Prem-Web C309n-s All-in one printer.
I have Windows 7 64-bit, in the solution center it states 'Hp Photosmart Prem-Web C309n-s Disconnected!'. I cant scan any documents onto my computer unless i connect a flash drive into the printer. This has been like this for a while now, i reinstalled the software numerous times, and checked/reconnected the power cables. So basically the printer is connected to my computer via my wireless network instead of the cables directly, so it seems that something is blocking the printer from connecting to my computer. (It was not always like this, at one point it was connected just fine.)
03-12-2012 03:14 PM
Sorry that you are having this issue.
You mean you cannot connect to the Printer by ethernet cable. Have you try another cable are the lights Blinking on the Router and the printer . Did you try this HP Hardware Diagnostic Utility
Hope it helps;
03-13-2012 05:38 PM
I can connect the printer to my router just fine, but i can't connect the printer to my computer directly. I tried to unplug and replug the cables, and reinstall all the software, but my computer just wont recognize the printer.