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I can only scan from "Paint" and not from HP Software ? (57 Views)
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Nokie Honor Student
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Nokie
Posts: 4
Registered: ‎03-26-2011
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I can only scan from "Paint" and not from HP Software ?

‎06-28-2012 11:47 AM

I have an HP 6500 E710n-z all-in-one wireless printer and scanner. my operating system is win.7 64bit. I am able to do wireless printing but I now have to use "Paint" to do scanning. Not to long ago I was able to click on the HP icon and go to scan and it would scan and save in almost any format. I'm sure I have clicked on the wrong place somewhere, but now what do I do?

                                HELP>  Thank you in advance,Nokie

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Teacher Teacher
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wade1027
Posts: 234
Registered: ‎04-12-2011
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Re: I can only scan from "Paint" and not from HP Software ?

‎06-29-2012 04:03 PM

Is the scan short cut no longer on your desktop or does it no longer function after clicking it?

Are there any error messages?

 

As a last resort, you may want to uninstall, then re-install your drivers from here.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=4083977&cc=us&dlc=en&lc=en&product=40839...

 

Let me know if I can be of any assistance.

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Say "Thanks" by clicking the blue Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"; therefore, it's easier for others to find.

I am an HP employee.
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PhD Student PhD Student
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007OHMSS
Posts: 2,140
Registered: ‎08-12-2009
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Re: I can only scan from "Paint" and not from HP Software ?

‎06-29-2012 04:03 PM

These may offer some help:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&lc=en&cc=us&dlc=en&product=4083977

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02661093&tmp_task=solveCategory&cc=us&dlc=en&la...

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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