Install HP Photosmart 1115 in Windows Vista??

[cheriberi]

We just bought a new laptop (which has Windows Vista) and I can't figure out how to install our existing printer to it. I found the printer on the HP site (it's an HP Photosmart 1115), but Windows Vista is not listed. Does that mean I can't install this printer?

Any help is greatly appreciated!

Cheryl

[Bob_Headrick]

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cheriberi wrote:

We just bought a new laptop (which has Windows Vista) and I can't figure out how to install our existing printer to it. I found the printer on the HP site (it's an HP Photosmart 1115), but Windows Vista is not listed. Does that mean I can't install this printer?

Any help is greatly appreciated!

Cheryl

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See here. 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

[cheriberi]

I went to the Deskjet 970 drivers (there are two... 970cse and 970cxi). Neither has a driver download. Both say there something generic I can use, but I don't see it when I try to print. I keep getting blank pages.

Also, when I connect the HP Photosmart 1115, I keep getting a message that says "Windows needs to install driver software for your generic IEEE 1284.4 printing support". I don't know what that's for. Maybe something I did wrong when trying to install the XP driver for 1115 (before I realized that this laptop is Vista).

Any ideas?

Cheryl

[Bob_Headrick]

The Deskjet 970 drivers are built into Vista, you do not need to download anything.  Go to Start, Control Panel, Printers, Add Printer, Local Printer, select the port type, and then select the Deskjet 970 series drivers.

I am assuming you have the Photosmart 1115 that uses the 45 and 78 cartridges, not the more recent PSC 1115....

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

[cheriberi]

Nope... it still isn't working! I don't know what I am doing wrong. I tried adding the "HP DeskJet 970Cse" as a local printer to port 1, but when I try sending the test page it immediately errors out. I deleted that printer and tried the "HP DeskJet 970Cxi", and the same thing happened with that one.

Cheryl

[Bob_Headrick]

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cheriberi wrote:

Nope... it still isn't working! I don't know what I am doing wrong. I tried adding the "HP DeskJet 970Cse" as a local printer to port 1, but when I try sending the test page it immediately errors out. I deleted that printer and tried the "HP DeskJet 970Cxi", and the same thing happened with that one.

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OK, most likley you have an issue with the port selection.  How is the printer connected, USB or parallel?  See here for information to tell the difference.  If the connection is parallel you will typically want to use LPT1: as the selected port.  USB printers will typically use a port like USB001: or DOT4:.  You can select the port by going to the Printers folder, right click on the Deskjet 970, Run as Administrator, Properties, Ports and then select the appropraite port.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

[dustingold09]

May be  Vista won't support the driver software you have. The best you can do is run Windows XP and use the drivers supplied by that operating system.

Message Edited by dustingold09 on 09-11-2009 03:25 AM

[cheriberi]

I changed to a DOT port and tried sending something and now it shows that the document is waiting (no error this time), but now I keep getting a message that the color cartridge is not installed correctly. I've taken it out and put it back in about 20 times and can't get rid of the message! I tried turning it off and on again. When I did that, the message changed to something being wrong with the black cartridge. This is very frustrating!!

Cheryl

[Bob_Headrick]

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cheriberi wrote:

I changed to a DOT port and tried sending something and now it shows that the document is waiting (no error this time), but now I keep getting a message that the color cartridge is not installed correctly. I've taken it out and put it back in about 20 times and can't get rid of the message! I tried turning it off and on again. When I did that, the message changed to something being wrong with the black cartridge. This is very frustrating!!

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OK, you are making some progress.  Try cleaning the contacts on the cartridges as shown in this link.  If cleaning the cartridge contacts does not resolve the issue you may need new cartridges, especially if they are very old.  You can check the cartridge warranty date (two years from manufacture date) as shown here. 

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Message Edited by Bob_Headrick on 09-11-2009 07:32 PM

[lychee4ever]

wooooooo!!! i got it!!!!!  um my hp photosmart 1115 only works on XP so taking ur advice i added the hp deskjet 970Cse with the port that says generic cuz i'm using a USB connection. and it works!!!!! :] yay thanks a lot!